8am LawPayReviews of lawpay.com

User friendly, and good customer service

Very happy to have switched to LawPay for our credit card services! And, we are saving money on top of it!

Of all the vendors I work with as an Office Manager, LawPay is the most helpful and least painstaking. I've never experienced an issue with submitting payment, nor have any of the firm's clients. The service is user friendly and works reliably, and customer support is always accessible - what more could a law firm administrator ask for? Whenever I've had a question or concern, a LawPay representative has always been able to help. Not only do representatives listen and respond to questions, but they also try to fully understand the issue and provide as much helpful information as possible. I'm especially impressed and appreciative of how quickly and efficiently I can get an answer over the phone. I'm never placed on hold or transferred to someone else (it would be understandable if a rep didn't know an answer and needed to find it or transfer me to someone else, but it's great that everyone is knowledgeable enough to help any issue I might call with). While I would highly recommend LawPay, the one thing that would improve our experience as a firm would be a way to store credit card information for cards that haven't yet been charged to be charged later. We do a lot of phone consultations and like to be able to tell our clients that we won't charge their cards until their consultations are complete. So, they send us a form with their credit card information, and we then input it into LawPay it after the consultation. It would be more convenient if they could input that information via a LawPay link, and then an Administrator could sign in to charge the card later. Perhaps LawPay could create a separate link/online form to provide credit card information to authorize a future charge? Ideally the link/form would also check for the validity of the credit card information and prevent incorrect information from being submitted.

One of the best vendors we work with.

Best merchant services for lawyers. We have used many other merchant services such as Capital One, Square, etc. and only LawPay understands the nuances of the trust account and allows us to send trust requests for credit card pay without violating ethical rules. Seamless, online, easy to use. Integrates with our online practice management software. Highly recommend.

The portal is easy to use and clients are making their own payments which is great. It didn't cost us anything in web designer fees to add to our website and their reporting could not be easier. My only complaint would be that I have to wait for a paper statement to be snail mailed to me, so it's a week before I can match up the fees on the statement to the withdrawal from my bank for the prior months fees.

LawPay was easy to set up and we find it to be very user friendly. We're able to use it at the front desk and in accounting as well as adding a link to our emails where clients can "Make Payment." I highly recommend using LawPay.

LawPay has been an essential partner in our firm”s growth over the past few years. I have reviewed several other merchant processors and no one comes close to the ease of use, quality customer receipts, outstanding customer service and competitive pricing like LawPay has.