8am LawPayReviews of lawpay.com

lost opportunities because of its failure to complete processing, slow and inadequate customer support to provide relief. Not happy with LawPay.

I've used LawPay sporadically and every time there is an issue. They constantly place invisible holds and limits on your account that you do not know are even in place until you're waiting for your money. There are many other payment processors. Look at them before this. They do not communicate the actual status of your account and happily hold up payments as a result.

It’s OK, but there are a lot better payment systems that can be used. Square gives you the ability to instantly deposit funds. There’s no way to do that on LawPay. Another issue that I have is that once someone does a payer function, it takes 5 to 6 days to get the funds which seems to me to be completely ridiculous. Third, and this is the same problem that I had with my case before they integrated with LawPay so I’m really surprised they haven’t fixed this. There’s simply no way to tell when the funds are going to be deposited into the account, surprisingly, there’s no way to tell whether the deposit have been. Consequently, when you’re looking at all these transactions, you don’t know any of them gonna come you don’t know which ones deposited, you’re trying to figure out definitively whether something in your transaction list has been deposited or not so this is why I give three stars because they provide a lot of what is practically useless information such as things like what the IP address was where someone made the payment and whether it was verified or not. Are you kidding me? Why would I even need to know that , not me. What I need to know is when I’m paid, when I’m going to get the money, and whether or not the money has been deposited from LawPay into my operating account for my law firm. As these things are done all at once and not separate transactions so I can’t , without some difficulty make any clear comparison between what’s positive and which transaction belong to without doing some complicated math calculation that takes me way more time than I should have to take in a business where time is money. Consequently, I don’t think handle on what it takes to run or what customers really need , they just hobble together. This program doesn’t provide important information to their clients.

I wanted more help, but the rep just told me to read the tutorial and do it myself. I literally asked for more help and she said she'd help me tomorrow if I couldn't figure it out myself. Now that we're off the phone, I never got the tutorial she supposedly emailed me and I am not any closer to getting this resolved. Guess the problem will go on my to-do list tomorrow too. That stinks!

There are charges we were not made aware of, and also the website does not allow to track pending invoices, just payments received. I think there are things that can be done to make it better and to make the integration with Mycase better but instead they focused on getting as many people to sign on as possible without really caring about the quality of the service.

The search area does not work half the time. And it would be nice to search under reference name. Also the refund area does not work properly.

I don't feel like your sales staff was honest upfront. We didn't understand that basically every card is specialty card now a days and the fact we can't charge the client for using a debit card. It felt like we were promised so much more than you delivered. Whenever I spoke to someone about my issues they explained it well after but nothing was explained well upfront.

The software is hard to use and provides very little information (e.g. outstanding invoices). Quickbooks is a far better software. Clients are confused and have stopped using it almost all together.