8am LawPayReviews of lawpay.com

There are hidden fees with LawPay that were not disclosed to us. We attended multiple demos and conference calls before signing up, and even then, three of us felt it sounded too good to be true—and unfortunately, it was. We were told we could pass the processing fee on to our clients, and LawPay even set that up for us. However, when we received our monthly statement, we discovered that both we and our clients were being charged the surcharge. In addition, there was an “allocated card brand fee” of $4.99 that had never been mentioned. While we were aware of the $0.30 per transaction fee (as it was included in the fine print of the agreement), the overall cost structure was not clearly explained. In the end, what was presented as a great solution turned out to be significantly more expensive than the credit card processing company we had previously used. The bottom line: it may sound appealing upfront, but the actual costs can be much higher than expected.

When a company debits $3,500 from my business checking account without email or explanation. Then a week of customer services emails back in forth while they "look into it." Nothing is resolved still. Still have not provided me with an explanation of what happened. I am attorney, the fact that 8am can't answer a question with specific answers is troubling. Take your law firm anywhere else.

We were lead to believe this was a free service (no monthly fee, etc.) Not once were we ever told about the .30 per transaction fee and we asked that the transaction fee be pushed back on the client. While the transaction fee was added to the clients fee, LawPay continued to invoice for a transaction fee that was paid for by the client. This company has show deceitfulness and not forthcoming of additional fees. Very disappointed and will not be recommending them.

Law pay is easy to use with Smokeball, the problem is the reporting and batching of payments is almost impossible to reconcile every day. It seems to be missing some information though. We don't receive reports or notifications regarding certain things our old processor notified us about (for instance, which of the payments from the day it randomly selects to deposit the next day or the day or two after). When we asked about these things we were told they couldn't do it. Most of it is AI driven and sometimes difficult to speak with a person. It is difficult to get questions answered.

Understand, please, that I cannot yet review the product itself. This is only a review of onboarding and customer support. If you are not tech savvy and you need to import your contacts and cases into LawPay, be wary of the product as it may not be for you. I am tech savvy but I need Support to help me with one aspect of my onboarding. However, Support is dreadful. Nonexistent, in fact. They do not help. I have been stuck for weeks unable to even begin to use the system because Support cannot, will not, help me. In fact, one of their agents tried to speak with someone from Support to help me and the person from Support told him no. So I am stuck, wanting to use the system but unable to move forward.

Customer service is top notch! They are so quick and helpful.

lost opportunities because of its failure to complete processing, slow and inadequate customer support to provide relief. Not happy with LawPay.

We tried the service for a few months. Constant delays in funding & customer service responses can be measured in days, not hours. It appears to be more of a “white label” of a credit card processing firm, and not an actual merchant processor.