laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

Ray E.
Jan 21, 2025
I have never had to jump through so…
I have never had to jump through so many hoops to return a dress ! They would not send me an address to return it, wanted PICTURES of me in the dress, showing where it was too small!! I did not send them, of course. Today, they offered an 85% refund, at first they offered a 15% refund.
Response from laveliya.comJan 22, 2025
Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center
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Consumer
Jan 14, 2025
Sizing is not accurate - Very bad return policy
Sizing is not accurate. Return policy is the worst… you pay to return item and they only give you 15% of purchase price back.
Response from laveliya.comJan 14, 2025
Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with the product and service and hope you will accept our sincerest apologies. Regarding the issues you mentioned, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center
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Camille G.
Dec 30, 2024
Robe d'une qualité déplorable
Robe d'une qualité déplorable. Qui est arrivée dans un vulgaire sachet, très mal conditionnée et même pas dans la bonne boîte aux lettres. Retour impossible car bien-sûr on vous dit de la renvoyer mais les frais engendrés sont a votre charge. Soit déjà un minimum de 50€ juste pour les frais de douane. Vraiment je déconseille, ne vous faites pas avoir, ce sont des escrocs.
Response from laveliya.comJan 2, 2025
Bonjour, Merci pour votre retour et pour avoir attiré notre attention sur ce point. Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience moins que satisfaisante avec le produit et le service et nous espérons que vous accepterez nos plus sincères excuses. Nos robes ont toutes été bien emballées avant l'expédition. Quant aux frais de douane, cela dépend de la politique de votre gouvernement local. Cependant, concernant les frais de retour, nous les avons répertoriés dans la politique de retour. Frais non remboursables : Il est important de noter que les frais d'expédition initiaux et les frais de retour ne sont pas remboursables. Une fois de plus, nous nous excusons sincèrement pour la gêne occasionnée et vous demandons pardon et compréhension. Cordialement, Centre de service client Laveliya
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Adeline
Dec 24, 2024
Achat
J’ai passer commande sur leur site. J’ai du prendre contact avec le service client après l’achat, ils ont su être à mon écoute et répondre à ma problématique.
Response from laveliya.comDec 25, 2024
Bonjour, Nous vous sommes extrêmement reconnaissants d'avoir pris le temps de partager vos merveilleux commentaires sur le service. La satisfaction du client est notre priorité absolue et nous sommes ravis que vous ayez apprécié travailler avec nous. Nous sommes ravis de l'avenir et avons hâte de vous proposer des robes plus excitantes et appréciées. Merci encore pour votre soutien et votre confiance ! Cordialement, Centre de service client Laveliya
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Elizabeth M.
Dec 21, 2024
DIRTY DRESS (BLOOD) AND NON FUCTIONAL BRIDAL DRESS!!
ABSOLUTELY SHOCKED. They sent a dress with a BLOOD stain, smelling like PERIOD BLOOD. The other one's zipper was broken, and it's my bridal dress!! I tell them that it's okay because they already sent me one good dress, but when I tell them to return those two dresses and give me CLEAN FUNCTIONAL ones, it is a literal fight!! They tell me they I shouldve sent the return request within 14 days, AND I ACTUALLY DID However, AFTER the 14 days they ask me for additional photos, I send them, and then they say that it is too late??? I should've listened to the reviews, FLEW AWAY FROM THIS COMPANY.
Response from laveliya.comDec 23, 2024
Dear customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Best regards, Laveliya Customer Service Center
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Ashley R.
Dec 11, 2024
If I could rate a zero
If I could rate a zero, I would. I ordered a wedding dress that looks nothing like the pictures. To sum it all up, after 26 emails and negotiation... I ended up with a 80% refund which equals 154 of the $200, I spent on my piece of crap dress... Do yourself a favor and visit Vows in Columbia Missouri ask for Tori, the owner who will not make you feel anything less than a princess no matter what your budget.
Response from laveliya.comDec 12, 2024
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Best regards, Laveliya Customer Service Center
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XIX
Dec 8, 2024
This company is a scam
This company is a scam. Do not even try getting refunds from this company.
Response from laveliya.comDec 9, 2024
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Center
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G
Dec 8, 2024
Consternant
Consternant ! Véritable arnaque ou il est impossible de se faire rembourser ! Site à la limite du légal à mon avis. Quelles que soient les raisons pour lesquelles vous demanderez un remboursement, vous ne serez pas remboursés, tout est retourné contre vous. Robe totalement froissée à l'arrivée, taille incorrecte, ne ressemblant pas du tour au modèle ni aux couleurs de la photo. Pourtant refus catégorique de remboursement. Honteux ! Rien n'est qualitatif sur ce site. Ni les produits, ni l'expédition, ni le service client. A fuir ça m'a pourri mon mariage !
Response from laveliya.comDec 12, 2024
Bonjour, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et tenons à vous présenter nos plus sincères excuses pour la gêne occasionnée. Pour résoudre ce problème le plus rapidement possible, pourriez-vous nous fournir votre numéro de commande et toute information supplémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons profondément que votre expérience n'ait pas répondu à vos attentes et nous espérons avoir l'occasion de rectifier cela. Cordialement, Centre de service client de Laveliya
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