Joanne
Refuses to Accept a Return
Ordered a dress (not custom fit) and it is too large. The company will not provide the information needed to return the dress. We had to send them pictures to prove the dress does not fit, but they still will not allow us to return it. Our first reach out to them was within 3 business days of receipt of the dress.
Response from laveliya.comDec 12, 2024
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Best regards, Laveliya Customer Service Center