laveliya.comReviews of laveliya.com

If I could leave ZERO stars, I certainly would! I ordered a dress that looked nothing like the picture. It was very cheap fabric. Shipping took forever. Then when I requested a return, there was no easy process for it, and this was NOT a made to order dress. First, they told me return shipping would be prohibitive, and they could offer me a 60% refund if I kept the dress. Then in a second email they told me they would have to deduct 15% for a restocking fee, in addition to whatever I would pay for return shipping. So they were making up the rules as they went along. They don't even have a US warehouse, everything comes straight from China, so if I want to return it I have to take the package to the post office and purchase return shipping there. Save yourself the hassle and DON'T BUY!

I can't even say how much I love this website! I told customer service about some changes I wanted after paying, and they made it exactly how I asked. I'm now following Laveliya on all social media so I can see their new stuff in time.

The dress looks pretty but it does have strings coming out and looks cheaply made. So you do get what you pay for. It works for a prom dress. When I first took it out the package, it had a horrible chemical smell. It did go away overnight. Update: she tried on the dress and it didn’t fit so I asked for a return. There is a process in which you need to supply reason why you’re returning and pictures such as of the packaging, any defects stated and measurements of the person wearing the dress. So it’s not a simple return process. I don’t have the time for all of that so I gave up. They really should post the return requirements for full disclosure. It’s a subjective return policy.

Commandé en avril dernier une robe de mariée, à ce moment là le site s'appelait Ravellia (donc déjà là y'a embrouille). J'ai reçu ma robe dans les temps sur ca aucun problème mais la robe a été cousu de travers ! Je l'ai emmené chez une couturière pour faire reprendre les bretelles et retirer les coques à l'intérieur, elle n'a rien pu faire : Le bustier était tourné vers la gauche et il y a 1.3 cm d'écart en chaque bonnet des seins. Trop tard pour la renvoyer j'ai perdu 220€

DEPLORABLE LE SERVICE CLIENT PROPOSE DE REMBOURSER UNE PARTIE DE L ACHAT SI LE CLIENT INSATIFAIT REDIGE UN AVIS POSITIFS. A FUIR LES ROBES BLANCHE SONT VIOLETTES ET LES FINITIONS DEFECTUEUSES. DES FILS QUI DEPASSENT, DES TACHES DE DEFAUT DE FABRICATION DUES A DES MELANGE DE TISSUS EN ATELIER ET LES DECOLETES FABRIQUEE AVEC DES COUSSINET DE SOUTIENT GORGES EN GROS VOUS OBTENEZ 2 GROSSIERES OREOLES EN TISSUS BLANC TOUT EN TRANSPARENCE AU NIVEAU DE LA POITRINE, CHOSE QUE LAVELIYA NE MONTRE PAS SUR LES MODELES DE ROBE EN PHOTO SUR LEUR SITE. SERVICE CLIENT LENT LOURS ET PAS EFFICACE ILS VOUS DISENT DE REVENDRE VOTRE ROBE POUR EVITER LES PERTES. REPONSE RISIBLE ET INNACCEPTABLE.

I have ordered a dress with personal sizing (my mistake) shouldn't done that. The sizing was at least 6 cm bigger in each part of the body. I'm obviously not a tailoring person so I wouldn't know how to tailor the dress but i though if I give them my sizing they would know. Well the didn't. The dress was massive since the way they use your measurements lacks knowledge and professionalism. Further, the dress had an awful smell and pulled strings which when I contacted them they just apologised for and said it's normal to have pulled strings due delivery.

I recently made a purchase for a wedding dress from this company and the experience has been terrible. One of two dresses arrived (no update on the second dress) and it simply wasn't what expected. Extremely big(the measurements for a size 6 are pretty much exactly my actually measurements), the style of the dress simply wasn't what it looked like on the photos. But As it wasn't damaged the company is stating a full refund is not allowed. As a buyer in the UK, advised in the UK, the company still needs to comply with consumer rights legislation. However, they have failed to do so. I did not order a custom size, simply a standard size. I could understand not offering full refunds for custom ideas as it would need to follow a tailor made pattern. They will not offer full refund unless it is damaged. Plus charge over the odds for return postage despite this being a UK web address. I have tried on several occasions to resolve this with the company in a reasonable manner. But the responses I receive seem almost AI /bot responses. (As can be seen from the responses to the reviews on trust pilot). Now looking at the reviews on here, it appears some of the more recent reviews are not from genuine customers. You can see this is the case because a selection of reviewers names are the same and from the same account. This is a terrible practice for the company in tricking buyings into trusting their services are of a certain standard. Further, trying to conteract the genuine negative reviews that reflect their services. I will be reporting this company to my credit card company and trading standards. Extremely disappointed as purchasing a wedding dress should be a special occasion. My booking reference is#RUK250119143914496

Terrible customer service . Seems more like a Scam. We live in the 21st century, why can’t i down load a return label. My mum received a dress in a completely different shade than the picture , the dress was very cheap and to be honest most likely made by the same company as shein. The dress was certainly not worth the money i paid. The dress is also too big , i have asked 3 times to return the item however I seem to be going round in circles with the company who are trying to find away around the return. Most clothes are shipped from china so I don’t understand why this company are acting like it’s impossible to return. The company said they will reveal the return address in there next email , Let’s wait and see if I can have the return address for this top secret location.