laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

nico A.
Apr 7, 2025
0 Stars
0 Stars! Scamming company Awful company. Ordered a dress - material cheap did not fit tried to offer 15% of money back no more. Finally gave me a return address (dress sent back) now not allowed my money back. DO NOT BUY
Response from laveliya.comApr 8, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Jennete K.
Apr 7, 2025
RUN FROM THIS COMPANY!
RUN FROM THIS COMPANY! Horrible return policy. My daughter ordered a dress for a wedding. The dress is awful. So ugly and did not fit even though we followed the size chart. They made us take pictures to prove we measured and then still wouldn’t give a refund for the dress. This is a China based company not in the United States as the websites makes you believe. So to return the dress will cost more than we paid. Who wants to pay a fortune for an ugly dress that doesn’t fit. An online company needs to have a good return policy if the items don’t fit. DO NOT BUY FROM THIS STORE. You will only end up with junk.
Response from laveliya.comApr 8, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Sarah J.
Apr 4, 2025
Can’t return unwanted items
Ordered two dresses to pick one for daughter’s prom. Reasonable price and looked nice. Charged £36 for delivery, which should have been a red flag. Checked the website and it says you can return. Luckily my daughter likes one of the dresses but we have tried to return the other (£118) Numerous e-mails all trying to convince me it isn’t worth the postage to China and that I should take a 15%refund and try to sell it myself. Would absolutely not recommend to others, a £95 dress has cost me £250 with postage.
Response from laveliya.comApr 7, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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LETERME
Apr 3, 2025
Robe de mariée
J'ai reçu ce jour la robe de mariée de ma fille. Arrivée roulée en boule, totalement froissée, dans la pochette plastique de livraison.. Les coques du bustier sont cousues en triangle.. Les coutures d'une doublure ne sont pas terminées.. Cousues avec du fil blanc d'un côté et du fil noir de l'autre.. Robe destinée à la poubelle... Je mets une étoile, il n est pas possible de mettre moins... Site à fuir..
Response from laveliya.comApr 7, 2025
Chère Cliente, Nous sommes désolés d'apprendre que vous êtes déçu par nos produits et services. Nous comprenons votre déception et nous nous excusons sincèrement pour les désagréments causés. Si vous avez des questions, n'hésitez pas à vous adresser à notre service clientèle. Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous sommes sincèrement désolés que votre expérience n'ait pas été à la hauteur de vos attentes et nous attendons avec impatience l'occasion de rectifier le problème. Cordialement, Centre de Service Client Laveliya
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Ken Ken E.
Apr 3, 2025
They will not answer me for my…Horrible service
They will not answer me for my return!!!! I have contacted them since the dress watch delivered. Dress was awfully made!!!
Response from laveliya.comApr 7, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Scoop P.
Apr 3, 2025
Worst Return Policy
This company’s return policy is awful. I did not have a custom size. The issue was with the materials used. Beware that it is not a US company. It ships from China. I now have a dress that is ugly and received a 50% refund. If it doesn’t fit or what you receive doesn’t meet your expectations, you will lose funds and be stuck with a terrible product! I will never order from them again!!
Response from laveliya.comApr 7, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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carole M.
Apr 2, 2025
Je n ai toujours pas été contacté le…
Je n ai toujours pas été contacté le service client fait trainer alors que le délais de renvoi est 14 jours ..et je pars en vacances samedi . veuillez me donner très vite l adresse de retour. Numéro de commande.Fr 2503071820592821.c est très urgent le colis est prêt.
Response from laveliya.comApr 3, 2025
Chère Cliente, Nous sommes désolés d'apprendre que vous êtes déçu par nos produits et services. Nous comprenons votre déception et nous nous excusons pour les désagréments causés. Afin de protéger votre vie privée, veuillez nous envoyer un message privé pour nous faire part de vos besoins et nous vous promettons d'enquêter et de trouver une solution pour vous immédiatement. Nous regrettons vivement que votre expérience n'ait pas répondu à vos attentes et espérons avoir l'occasion de remédier à ce problème. Cordialement, Centre de Service Client Laveliya
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Becky P.
Apr 2, 2025
They advertise as a US company, but they are not!!
Before my dress was ordered, I asked about returns. I was told if I didn’t like the dress they had a friendly return policy, and I world be able to do so. After receiving the dress, it was way too small even though I ordered based on their measurements. Now I am trying to return and they are giving me the run around. They are saying I would have to pay shipping back to China even though they advertise as a US company. It would cost me over half the price of the dress to ship. A company who shows they are a US company on their website skittles not make the customer send returns to China.
Response from laveliya.comApr 3, 2025
Dear Customer We are sorry to hear that you are disappointed with our products and services. We understand your disappointment and apologize for any inconvenience caused. We design and produce in China and have services in the US, UK, France, etc. You can reach out to us with any questions you may have, and we promise to investigate immediately and find a solution for you. We deeply regret that your experience did not meet your expectations and hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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