laveliya.comReviews of laveliya.com

Response from laveliya.comApr 2, 2025

Chère Cliente, Nous nous excusons sincèrement pour tout désagrément causé. Notre équipe de service à la clientèle s'assurera de vous envoyer une solution dès que possible, et n'hésitez pas à nous répondre si vous avez besoin d'aide supplémentaire. Nous serons heureux de vous servir et de résoudre votre problème le plus rapidement possible. Cordialement, Centre de Service Client Laveliya

Response from laveliya.comMar 31, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMar 28, 2025

Dear Customer, We sincerely apologize for any disappointment you’ve experienced. The skirt of this dress is designed with three layers, each made from different materials to achieve the intended structure and look. As your dress was a custom size, it falls under our non-returnable policy. However, we truly value your satisfaction and have already issued a 45% refund (£70.11) as a resolution. We deeply regret that the dress did not fully meet your expectations, and we appreciate your feedback. Your insights help us improve both our product descriptions and customer service. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMar 27, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMar 26, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMar 25, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMar 21, 2025

Cher(e) Client(e), Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre produit et notre service n’a pas été à la hauteur de vos attentes. Nous comprenons votre frustration et souhaitons vous adresser nos plus sincères excuses pour les désagréments rencontrés. Afin de résoudre ce problème dans les plus brefs délais, pourriez-vous nous fournir votre numéro de commande ainsi que toute information supplémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons profondément que votre expérience n’ait pas été satisfaisante et espérons avoir l’opportunité de rectifier cela. Sincèrement, L’équipe du service client Laveliya

Response from laveliya.comMar 19, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team