laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

Mélanie C.
Jun 30, 2025
J'ai commandé ma robe de mariée
J'ai commandé ma robe de mariée, je me suis soi disant trompé dans la taille, mais quand j'ai pris mes mensurations j'ai bien commandé la taille qui y correspondait, robe beaucoup trop grande, me propose un remboursement de 15% de la somme d'achat, renvoie a mes frais bien sûr, et qu'elle surprise je reçois une lettre de FedEx qui me demande de payer 16.60 euros de frais de douane, alors qu'il y a déjà 38 euros de frais de port. SITE A FUIR pas du tout commerçant. Je ne recommande surtout pas.
Response from laveliya.comJul 1, 2025
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Afin de résoudre ce problème le plus rapidement possible, pourriez-vous nous communiquer votre numéro de commande et toute information complémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
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DEANNE D.
Jun 28, 2025
This company is a complete scam
This company is a complete scam. ordered a dress for my daughter's prom paid for expedited shipping that guaranteed receipt by 5/21/25. Did not receive by specified time emailed them to cancel the dress on 5/18 as we went out and bought another dress at Macy's. Won't refund the money even though I started emailing to get a status update on the dress 2 weeks before the promised delivery. SCAM SCAM SCAM!!!! DO NOT BUY FROM THIS AWFUL COMPANY!!!!!!!!!!!!
Response from laveliya.comJun 30, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Tara F.
Jun 26, 2025
If I could put a negative I would
If I could put a negative I would. Dress was not at all what I ordered. Return policy is the worst I have ever seen. This is the response from LaveliyaCA. If you need to return the item, 15% of the item price will be charged for restocking fee (Including re-inspection, sanitization,dry cleaning,storage management),and shipping fees will be paid by customers. I suggest you keep the dress and get 37.81 CAD I am now out 197.00 and still need to find and pay for another dress. 🤬😡😤 ORDER NUMBER RCA250528150114365 I have been back and forth with customer service and gotten nowhere.
Response from laveliya.comJun 27, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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MURIEL
Jun 21, 2025
Arnaque
Robe commandée et livrée à une mauvaise adresse preuve à l appui le site ne répond plus et le site de livraison non plus méfiez vous de ce site je dépose plainte Le site envoie un message automatique pour faire croire qu il répond et c'est sans suite à chaque fois
Response from laveliya.comJun 23, 2025
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Afin de résoudre ce problème le plus rapidement possible, pourriez-vous nous communiquer votre numéro de commande et toute information complémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
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Jade B.
Jun 21, 2025
I ordered two dresses and received one
I ordered two dresses as I am getting married abroad on the beach, and then having a reception back in the uk. Package arrived today and there is only one dress! The most expensive of the two dresses isn’t there, and there was only one tracking number. I am now extremely anxious whether I will have my dress for my big day which is not an ideal experience. I have sent more than one email and tried to contact through social media channels. I hope Laveliya will rectify this issue urgently. Coming from a network of well known reviewers and influences I hope to be able to share a positive viewpoint. To update Laveliya have now replied the next day and provided a second tracking number saying the second dress was sent separately. Fingers crossed!
Response from laveliya.comJun 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Sarah H.
Jun 20, 2025
Dress was disgusting nothing like the…
Dress was disgusting nothing like the pictures and wrong size. Emailed them and they wouldn't give me a returns address and asked me to keep the dress even though it didn't fit ( WTF ) I was asked to send pictures of my self wearing tight clothing so they could judge my size ( wow ). Email after email and they said i could return it at my cost, then they would only give me 85% refund as they had to handle the dress 🤣 Ended up getting my bank ( Santander) to retrieve the full amount and print out the emails as proof. Honestly if I could give 0 stars I would have. PLEASE DONT WASTE YOUR TIME..! OH AND ALL RETURNS ARE TO CHINA....
Response from laveliya.comJun 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. As part of the return process, we kindly ask you to provide photos of the problem. These photos will help us assess the problem and process the return efficiently. Please understand that our return process is designed to ensure fairness and quality control for all customers. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Melissa P.
Jun 20, 2025
Awful company
Awful company - DO NOT BUY FROM THEM They don’t give refunds when dresses don’t fit and refuse return.
Response from laveliya.comJun 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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snarf S.
Jun 19, 2025
TERRIBLE AVOID!!
TERRIBLE!! IN CHARGEBACK DISPUTE WITH BANK AVOID AT ALL COSTS
Response from laveliya.comJun 20, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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