LancomeReviews of lancome.com

I wish I had read these reviews before ordering. I received a product I didn't order that cost $29 and did not receive what I did order for $82 and of course they charged my Visa for the $82 item. I've been on hold for 40 mins waiting for support person AND waiting over 30 mins on the chat feature for someone to help. My next call will be to my bank to dispute. BEWARE

Please don't order directly from lancome.com. It's cruel. I love the products but I will buy from Sephora, Nordstrom or Macy's. I ordered online but they charged me twice. I called customer service 3 different times to cancel one of the products but was on hold for over two hours each time without ever speaking to anyone.No reply from email or chat . Delays in processing as well. This is cruel. I will never use them again

I am very desappointed because I got a wrong order and they don't answer phone or email. Don't order on line it's better in stores

Poor customer service and no price adjustment policy.

I'd give them zero stars if I could. I am sorry I placed an order with them when I could have ordered the products from Bloomingdale, Macy's or Nordstrom. Ordered because they had a 25% off promotion. Cannot get any info as to ship date... only that shipping is "delayed". I love their mascara, used it for years, but will now be looking elsewhere. There's plenty of product out there that likely is as good as theirs. Wait time for an online chat is 63 minutes. Wait time for phone call to customer service.... I hung up after 35 minutes. I am going to to try to cancel the order via my credit card.

Ordered 75ml Idole perfume gift set for a birthday. Received very little communication, plus the website is awful, "your account" doesn't seem to be an active part of the website, so I couldn't check the status of my order, so was relieved when I received an email saying it had been dispatched. However, it turns out, I was sent a 50ml gift set, not a 75ml set. Contacted customer services by email and they did actually respond promptly. The parcel came with no return label, so I had to arrange return which I could only do with Hermes as I don't have a printer - of course, I did also request a refund of £10.33 which was the cost of the postage, but not the cost of the inconvenience. After the parcel was delivered back to the warehouse, 5 days later I received the a refund in my back account for the postage and the product, despite requesting the product to be replaced with the correct item. Contacting customer services again, they advised there was no product in stock to send a replacement... Which is shocking and I don't believe, considering this is one of L'Oréal distribution centres, not indirectly through another store. I believe that this stemmed from an incorrect description on their website, and in fact there was no 75ml gift set, I believe it was titled incorrectly. Therefore, after nearly 3 weeks from the date of my order, I don't actually have the gift that I purchased for someone's birthday. I think I would be more accepting and accommodating, if I received an honest response from the outset that stated they were sorry, but they had made a mistake on their website, could they offer a partial refund perhaps to make up for it, for example. Very unsatisfied customer and will not be purchasing from them again.

we order a Mothers day gift and they never ship the items and they don't know when are going to ship or they don't want to cancel the order,bad service and i don't recomende this company to buy on line,nothing serious

Placed an order, one item missing and the other was damaged/used (it had fingerprints in the eyeshadow) I tried to contact them but to no avail. Rubbish way to treat a loyal customer. I am now going through my credit card provider to try and get a refund.