LancomeReviews of lancome.com

Negative Bewertung wurde laut Email von lancome nicht frei geschaltet... Das Sagt schon einiges aus. 👎 Was mich jedoch irritiert ist, daß ich die Email gesperrt habe um keine Benachrichtigungen mehr zu bekommen oder Newsletter den ich abbestellt habe dennoch erhalte. Bin nicht die einzige.

AWFUL customer service. Incomplete order, no notice of this. Ordered direct from Lancome to take advantage of their offer. Now my incomplete order doesn't qualify for their offer, no notice of this either. No refund of delivery and if I want to return I have to do so at my expense. I want these items, I just need all three of them not two of them (which they have sent) Complete madness!

Order not complete gifts box with all orders not existing Customers line dont help at all Big disappointed.

Bought directly off the lancome website. After 2 days got an email saying it was shipped. Never got a tracking number. Item was going to a collection point, so needed the collection code to get the parcel. Took 5 days to get Lancome to give me a tracking number. For them to say it had already been delivered and signed for on the same day I had the dispatch email. Then spent a week asking them to find out where it had gone then as both my order confirmation and dispatch state the collection point address, could they make sure it was the correct tracking number as I dont believe it was mine. All you eventually get as a response is the same it was signed for on this date and you need to contact dpd. As far as I'm concerned it down to them to ensure the correct address is on the parcel and they link the right tracking number to the right order, not mine or dpd. Eventually managed to sort with dpd that they had infact given me the completely wrong tracking number and I needed to go get my parcel quick as it by now had technically expired. Asked to escalate my complaint higher as the item which is a gift is damaged, and I'm not happy with their attempt of customer service and they have gone back to ignoring me. Not actually sure if they pay real people, emails seem like a robot with no personalised response and dont actually read your email, and contact number is paid chimps again clueless and unwilling to even listen properly to give you a relevant response. They can keep quoting a tracking number n who signed for it when, but when a customer is saying a) they dont have it, and b) that's not possible it was going to a collection point. You clearly need to look into it more, not keep repeating the same thing over and over. Will never, ever buy from lancome again, will just go into Boots in future, and hope my mum doesnt mind a ripped box on her present.

Just like with all cosmetics brands- it works for some and it doesn't work for others. My results were OK, but I expected so much better

Bought a LANCOME advent calendar Online From Boots for my wifes birthday. Two internal boxes missing 20th and 23rd Dec. Just wanted it put right with over 2 weeks to get it sorted. Boots told me to return the product for a refund. LANCOME offered me £7-91 refund. Neither company offered to correct the fault which is all I asked for. Boots supported LANCOME even though there was no space for the extra 2 days boxes in the outer box and it matched exactly the image in the online advertising. Very curious as to wether it was a known fault. Would love to hear from others with similar case. Even so not to put this right by either company is very poor customer service. Imagine going my wife a cheque for £7.91. Absolutely disgusting

My experience with Lancôme has been appalling. After opting in for the engraving service as a gift for my mother, I received back the incorrect engraving of her name. I called and spoke to a very unhelpful advisor who advised me that I had to return the product and wait 10 working days for a replacement. This is ridiculous just before Christmas when I don’t have the time or ability to post this item off and then wait for a replacement to turn up. He refused to put me through to a manager repeatedly and then told me that a manager would call me back within 48 hours. It’s been nearly a week and I have received no phone call nor a reply to my 3 emails. Avoid this company at all costs.

I had very good experiences with Lancome products. Only once I bought a lipstick (from a street vendor) that was weird. I believe it was a fake one, but from then I have avoided buying from unreliable sources.