LancomeReviews of lancome.com

A prestige brand! What a joke! The website is appalling and their marketing, customer service etc. is the worst that I have experienced for a long time. Staffed by employees that really couldn't give a damn about customer service, the brand or the company's reputation. Please don't be taken in by any of their email marketing scams. They offer the chance to buy one get one free and then mysteriously their website doesn't function for the 24 hours of the offer. They promote AMEX as a payment option but then there's no option to use AMEX on the website! When you speak to Customer Service they just blame I.T. issues with the website but EVERY time there's an offer or promotion. Then, if by some sheer fluke you get an order through, you don't receive a confirmation of the order, even though they have your card details and have taken you through the full payment process. When you call to check, Customer Service confirm that no such order was placed, they have no record of any transactions or orders and guess what, oops! the offer was only for 24 hours and there's nothing they can do to help you! LANCOME offers are scams. Don't go there and don't bother with the brand!

I placed an order in May of 2020 as a birthday gift for my mother, for an amount close to $300. When I found out shipping was slower than usual & the gift wouldn't arrive in time, I simply canceled the order online. They shipped it out anyways, ignoring the cancellation. When I tried to contact them to return the items, I could not reach them by email or online. The one email I did receive 2 months later in July told me to return the unopened items at my expense, which I did. I sent it via UPS with tracking & they received it in August. Still no refund. I finally was able to chat with a representative in September. She verified they received my returned items and assured me the refund would be credited within about a week. Still no refund. In October, I actually reached someone by phone & explained the situation. She also verified that they had received the return back in August. She mentioned that I had done all that was needed & should get my money back. I asked if there was someone, like a supervisor, I should follow up with about getting the refund credited, but she said no. She couldn't understand why the company hadn't refunded my money yet, when I had done all that was required. Weeks after this conversation, I am still waiting to receive the refund that is owed me. In all of my years of shopping and interactions with retailers & customer service, I have never seen such utter disregard for its customers as I have experienced with Lancome. The way they were so difficult to get in contact with, having to wait months just to speak to someone, being told that it would be resolved & then it never was, and withholding money that should be refunded as their products were received, makes me never wish to buy from them again! There are other products available from other companies that will save me the headache that this transaction has caused me. It is almost November, and still no refund. I understand that things can back up or be slow, but I have been patient & courteous in my communication with this company. I would have been satisfied if they just gave me a refund. When will Lancome step up and do the right thing? I have given up hope.

Der Onlinehandel ist ein Witz. Die Event und Geburtstagscodes funktionieren nicht, ohne Begründung. Ich wollte einen Adventskalender bestellen, aber die Rabattcodes haben nicht funktioniert. Habe an den Support geschrieben. Die haben nie geantwortet und mittlerweile ist der Kalender innerhalb von einem Tag ausverkauft. Habe beim Support angerufen, da hieß es Sorry, ist so. Fertig aus. Warum sie auch nicht mehr Kalender produzieren, wenn sie wissen, dass so eine hohe Nachfrage herrscht?? Pure abzocke. Bei Ebay findet man dann die Kalender Neu für 50 Eur teurer... Also will man wohl den Schwarzmarkt ankurbeln. Finde ich eine Frechheit!

I usually only leave a review if its something good (I feel good reviews are not as common so I think its important to leave them!)... SO that being said this is my first negative review...ever. Oh boy it has taken ALOT to get me to this point. This company is GARBAGE!!!!!!!!!!!!! The customer service is horrendous!!!!!!!!!!!!!!!!!!! Its been over 30 days and I still have not received my order, I have called 5 times with nothing resolved (I get hung up on, a supervisor has never called me back) I have used their chat services maybe 6 times and zero answers. (They just keep transferring me from person to person) I finally called my CC company and had them remove the charge, now lets hope Lancome agrees to it because I never got the order. I also find it funny how their "email conversation" button is broken so I cant keep anything on record. Save yourself and buy it from another trusted source.

I was so so disappointed today. Even tho I visit this store quite often. Coudnt belive what just happened 🤣🤣 Why always ppl on Lancome should be so rude with the customers when at the end of the day they getting paid for what they are doing and beside, not my problem they are even useless too. If u not happy with your job, just get out!! They are so many nice ppl there and helpful, but never in Lancome. Shame really cos is one of my favourite brand. Went today, after waiting so long in queue, to refill my idole perfume bottle and to get new foundation. Of course after waiting for couple of minutes, she tries to figure it out how the box works, no luck. Asking another colleague to help her, another couple of minutes, no luck either. Nobody is leven ooking at me, wondering if I can go or not as they are busy trying to discover the hot water now. I felt like I'm bothering them on Saturday and they don't wanna be there but to deal with customers 🤨 At some point, one of them looking at me saying maybe u have some other shopping to do in store, I guess the box is empty, I need to bring another one from downstairs. Very rude and annoying face like I bothered her. Nevermind I told her, I'll be back. As I wanted my bottle. As soon as I finished my shopping dealing with some other helpful and very nice ppl on store , went back, they still there trying to figure this out, looking at me like OMG U CAME AGAIN, WE DON'T KNOW WHAT TO DO what do you want . I was in shock I felt offended by the dirty look and the most annoying faces I've ever seen till now. She told me I think is smth wrong with the machine 🤣🤣🤣🤣🤣 If u want u can buy another bottle is 10%off today. For real sherlock??? 😂😂😂 I want to refill the bottle not to buy new one you clueless and uselles Coudnt belive my eyes I mean are u serious? How clueless can u be to get a job at Lancome????? Not everyone has skills for jobs like this, so don't do it. Simple as. Very poor service and very rude I'm very disappointed I left empty handed she even asked me if I still want the foundation omg can't belive

I would also give zero stars if I could. I wish I read the previous reviews, I never would have ordered from them. Placed an order & called Lancome a few hours later since the freebies didn't show on order. She said she could have her supervisor cancel the order since she couldn't add the freebies. So I reordered the product to get the freebies thinking the 1st order was canceled. I didn't call again since my order history showed the product was out of stock. A week later I get 2 emails showing both orders shipped. Called again, this person said she would have 1 order cancelled, takes a few days, said other girl didn't do it. Call a few days later and get told order couldn't be cancelled since it already shipped. She said I could send back but I would have to pay for shipping, which I am not going to do.Asked to speak to a supervisor, but said can't due to covid 19 they are all working from home. Like the product, but I will switch brands going forward. Horrible horrible customer service. Do not buy direct from Lancome.

Paid £97 for 100ml parfum with my girlfriend’s date of birth engraving and they engraved “d.i.c.k” shame loreal lancome.

Please read all the reviews before placing an order.... one of the worst customer service ever... I paid 20.00 extra for next day delivery, 3 day later after 20 min waiting on line the representative told me that it would take at least 2 days for processing and from there they will ship the item hoping the customer get the item on time. I tried to cancel the order and I was told to contact ups once i receive the tracking number so they can return the order... Why should I contact Ups when I purchased the product from lancome? Then again please read the reviews before you buy from Lancome.com