LancomeReviews of lancome.com

I don’t understand how Lancôme can run a scam shop like this. It’s like it’s managed out of someone’s garage. How are they not humiliated? Antagonist to Non existent customer service, my order status became one of the 7 wonders of the world-after 25 days I finally got it only to see that what I got expires next month. No responses to my emails. They must’ve been trying to save money and contracted out their online business to the DMV or something. Complete crap. How have they not been condemned? Never again.

Their online order practices and customer service may well qualify as THE WORST IN THE WORLD. Two years ago, I made a very large order in order to qualify for a free travel gift, which they never sent me. 3 contacts to customer service, not even graced with an answer. two years later, I finally get over it enough to try again, screwed again! "Your order for xxx has been cancelled as out of stock". That product was the sole reason why I decided to give them another try, and according to their website now, it is in stock. (order arrived early this week). FILL MY ORDER AT THE SALE PRICE!. They also did not send their "free gift" because without that product, my order total no longer qualifies. I will never, ever order from them again nor use their products.

I’m shocked at how awful the customer service is for such a reputable brand. Seriously going to find a new foundation bc of my awful experience. From not receiving my package to having the incorrect color to no help returning. No apologies, no one cares. It’s insane. Save your money and use it on a brand that cares, there are too many options out there to spend your hard earned money here.

Lancome obviously doesn't have a clue on how to do e-commerce - orders placed during promotion got cancelled almost randomly, agents have zero authority to edit the order, and very bad return/refund experience. I love their products but I've been fed up by their issues already. I'm sure I will avoid using their website as much as possible from now on and consider possibly switch to other brands. What a joke.

Called multiple times to return order, and no one answered. When they did answer the customer service representatives were talking to each other instead of me. They said they can’t cancel an order until it arrives so i call them again and they told me I had to pay for shipping as well.

I wish i can put zero stars, i will never buy anything from Lancome, horrible service, free shipping? You charge me twice, i didn't receive the perfume and they didn't told me that perfume is not in stock...and when i will receive it. I cant cancel my order, i need to wait to receive it and send back,and wait for refund.....

Something is going wrong with Lancome in Mississippi. It is not Covid that caused these problems. I ordered almost $400.00 of products in October and didn't receive the gwp. I chatted with 2 agents and didn't get any assistance. The agents are not informed about the products or gwp's at all. I think they ran out of the gwp and just didn't bother to offer a substitute. Also the shipment took over one month to arrive. I think that Lancome is having some serious staffing problems because the company doesn't seem to have knowledgeable agents nor do they have people who can produce order fulfillment correctly and in a timely manner. I have ordered from other companies and shipments are fast and properly fulfilled these days. That's why I can't say that Covid is Lancome's problem because there are too many other companies doing things exceptionally well now. This is bad business Lancome!

They asked me to send back their night cream that didn’t suit my skin. I have sent it back but now I can’t get a hold of them. They won’t reply to my emails nor have they given me a refund!! Why must you make returns and contacting customer service so difficult. I wish I could give them minus trillion stars!!