LancomeReviews of lancome.com

Have been purchasing directly from their website over 2 yrs and in gold tier, never had the need to reach their CS. However, this Black Friday period made me realize how bad it is! I had the same issue regarding the rewards points with some other users here, and for my case it's even worse as they just left the enquiry there. Well, they did reply for my original question, after 2 working days, just to ask me to screenshot the screen showing the points deducted. I'm pretty sure they had the records on their system. So stupid. Trust me, it'd be much better if you just buy from myer/david jones, since they also offer point system but that is much clearer and the conditions are fairer for us consumers. If you know a staff from those department stores, definitely it's a better deal. Or like me, you can go to mecca to find some other products there and say goodbye to this brand.

Worst customer experience ever! I was trying to redeem my reward points but somehow was only allowed to select two items even though I had a lot more points left. Chatted with one rep online, she first said items were out of stock without even asking what items I was trying to redeem. I was sure they were not out of stock since if I could select any two. Then she said there was a limit of two. I never saw that anywhere on their website. Then she said the policy was being updated and told me just place your order. I contacted another rep, she asked what I was trying to redeem. And after I told her that I could only select two, she said that was the limit. From my previous experience, I just knew that I could not trust what they told me. So I tried refreshing my page a few times, and it turned out I could select more than two items! It was obviously a hiccup with their website. Their reps just made up stories to bs their customer!

La empresa de transporte no tiene tu teléfono así que si el transportista llega y no estás en casa o no encuentra la empresa, adiós pedido.... No te llaman, no lo vuelven a intentar ni nada, después de 3 semanas de esperar el pedido, consigo hablar con ellos y me cuelgan el teléfono y no me vuelven a contestar. Al final estoy a la espera de que me devuelvan el importe. NO COMPRËIS AQUÏ

1. They actively offered me a code which was said to be valid for 3 months and it turned out to be expired within a week. 2. The BLACKFRIDAY deal was literally a SCAM!! Careful guys, they won’t give you the extra exclusive item and there is no need to contact them because they will ask you to bear the loss like how they instruct you to cancel/amend order. All risks are on you. 3. Agents of customer service will make up excuses to try to make you take responsibility and use some hidden terms and conditions to make it as hard as possible for you to argue.

Don’t trust their website horrible !!! They have no updates on my order it’s processing. When I asked them to cancel it since it hasn’t arrived on time and has been delayed. They said they won’t cancel order and you can return it. Are you kidding me? The product has not been shipped yet why can’t I cancel it???? If you can cancel it then ship it please 🙏

Har købt først een eyeliner, Lancome, Le crayon khol, 225 kr,, Men den er tør og hård, og efterlader små sorte krummer på øjenlåget og en dårlig tør streg. Den blev købt i Kbh lufthavn. Øv, den blev anbefalet af en veninde der altid har flot lagt eyeliner på. Så jeg prøvede igen, pg købte samme eyeliner i Matas, 235 kr., Den er osse tør og krummer. Penge ud ad vinduet og stor utilfredshed med produktet! Mvh Lisbet

Einmal und NIE WIEDER!!! Laut AGBs Versand bis zu 5 Werktage. Nach einer Woche ist die Bestellung immer noch nicht verschickt! In der Antwort-Mail wird man vertröstet, dass es ja 14 Tage dauert!!! Steht aber leider so nirgends, sonst hätte ich dort nicht bestellt! Fühle mich betrogen, da natürlich schon bezahlt. Werde dies jetzt an meinen Anwalt weiterleiten. Einfach unprofessionäl und verlogen.

El servicio de reparto y el de atención al cliente son un verdadero desastre. No he recibido el producto. En teoría, el transportista intentó entregarlo un sábado por la tarde y al no encontrarnos en casa directamente lo devolvió sin intentar una segunda entrega o dejarlo en un punto de entrega. Después de comunicarme dos veces con el servicio de atención al cliente parece que al final me devolverán el dinero. Ahora me preguntan por mail si estoy satisfecha con la compra. No volveré a comprar nada a través de esta web