LancomeReviews of lancome.com

Lancome is clearly not the same company or products. But still charging a premium for their makeup. They changed their foundation that cost $65 a bottle, it's now comparable to low quality liquidy versions in drugstore. And their once great eyeliner Le Stylo is garbage now. Last three I purchased in Macys and Amazon kept breaking everytime you'd try to use it until it was empty. They've ripped me off for about $150 and won't even replace or listen. When I contacted their company, the rude representative was unprofessional and could care less. Told me nothing she could do. Not even a replacement to see if they're better, though I'm sure the replacements are the same, changed and terrible

Poor website design and support. Was trying to make a purchase during sale, website doesn’t advise on some items that out if stock, but while transaction processing via PayPal, out of stock items disappear from the order without notification, end up paying for shipping on a previously free shipping order. Wasted personal time on calls to cancel. Not a fan.

Der Service ist extrem schlecht. Ich habe ein falsches Produkt erhalten, das gemeldet und bekam nie eine vernünftige Antwort. Die Rücksendung wurde nach 1,5 Monate immer noch nicht erfasst. Finger weg von dieser Seite!!!

Why would you change the names of the foundation that many of us have worn for years, and your online shade finder is a joke. I have a cool complexion, so why is my makeup orange? The quality of the makeup and applicators has decreased to the point where I can find better quality at the dollar store. Not sure if management has changed, but you guys need to get rid of whoever is making these stupid decisions before your company is ruined. I just spent $300 with your company for the LAST TIME. If I want Dollar Store products, Ill just go there. Estee Lauder here I come. Thanks again for wasting my hard earned money and making me look like a clown. Oh yeah, your cheap concealer applicator cut my face. NEVER AGAIN.

I ordered idol perfume from this company and returned it immediately the next day. The formula has changed or something is very wrong with what they sent me! Lancôme got my return on March 19 but I have not received a refund even though I sent back everything including 2 gifts for purchase (never opened) says 7 business days for refund but it’s been 15 days. I called customer service and they said even though it is not acceptable I have to pay for shipping both ways and my return is stuck in processing so if I don’t receive my money back they will have to process it manually? The customer service rep was nice but if they aren’t returning my money in the time frame stated by the company then nice means nothing! There is some sort of scam going on here and I do not trust this company as the perfume I’ve worn for years was counterfeit

Used the e shade finder online to find my new foundation colour after all the rebranding and ordered the shade recommended from John Lewis (335) it was way too dark and unusable but obviously I had to open it to find that out. Went into boots and they matched my colour to 235. Contacted customer service to ask for a refund on the unusable one but apparently they don't refund opened products. Don't use the e shade finder it's useless and lancome aren't bothered if they recommend the wrong shade. Expected more from a premium brand so now on the lookout for a different foundation

Just received the 2 items I ordered. One is correct the other is missing. A wrong item has been sent, a totally different colour and name. 2 free samples supposedly but one is missing and the other cardboard sleeve is there, but there no perfume sample inside! Ring to tell them to find I have to email to tell them the same thing AND give my ID!! AND wait for a refund, they won't just send the missing item. Appalling customer service. The bloke I spoke to sounded like I'd woken him from a nap. I'm going on holiday and wanted the item to take with me. #uselesslancome

I have a bit of a love-hate relationship with Lancôme. I absolutely adore their mascaras - Hypnose is my holy grail for gorgeous, full lashes. But their Teint Idole foundation disappoints me - it emphasizes every dry patch and clings to lines. I'll still use Lancôme for my lash needs, but I prefer other brands for the rest of my makeup.