Lancome is listed under Cosmetics & Makeup.
Lancome (lancome.com) has 364 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Mia
Zero stars if I could. My first order arrived in a timely manner. My second order has been over a month, and I am still waiting as it hasn't even been sent. Customer service stated three weeks due to change in management...whatever that means. Will never use Lancome again and will switch products.
Mansoureh T.
The quality is good, but I expect more.
Frederick H.
On the official Lancome website I wrote to customer service enquiring about a 'dubious' 100 mm Trezor. No reply or acknowledgment ... outraged, at their lax-a-daisy organisation.
A.Antz
Zero customer service. Zero. The worst. I even heard the lady using a pepper grinder on the phone. Pathetic.
Puthum T.
There was a problem with my order and I tried to contact lancome.ca via email and via chat on the web page but none of them. It's very disappointing with the after sales service. And it takes a long time to respond to customers. I'm not sure why lancome.ca doesn't prioritize omnichannel customer response. (Even the call channel failed very badly) My order was delivered to a location other than my home. And I immediately tried to contact lancome.ca but it's frustrating that they haven't responded yet. It's a mistake caused by lancome.ca with poor after sales service...I can only hope they take responsibility with a full refund or reship out to me again. (but disappointment happened to me when they didn't respond after I contacted them and reported the problem to them) • DATE ORDERED: Apr 20,2023 • ORDER NUMBER: LCA_02160526 • SHIPPING METHOD Priority: $ 24.95 • Total price: $ 428.77
JJM
When Lancôme offers anything "free" be sure it's in the order BEFORE PLACING!! Very deceptive practice of selecting the free order with a "minimum" purchase than it not be included AND THEY DON'T CANCELL AN ORDER EVEN WITHIN A MINUTE OF PLACING!! -- You've been warned!!!
Carol W.
They sent my order to the wrong address; my previous address in fact but they couldn't even get that right and delivered it to a neighbor. They very proudly sent me an email that they are re sending the order to the same incorrect address. I have spent loads of time on phone and chat to no avail they can't seem to figure out how to purge the old address even though the correct address is in the system I love their products but their customer service is horrifying. to boot when you call the number on the email they try to sell you some medical device on promotion before you can get to customer service. They wand ME to contact ups and pay 27$ to have it rerouted. WTW?? I have been using their products for decades but I think it's time to stop I can't support this horrible service. I will be seeking a replacement products
Mj
Purchased several Lancome products on their website during 2022 Thanksgiving Black Friday sale to stock up for future use. (My prior purchases of Lancome was in a department store). I started using the products purchased around end of January/early February 2023 and quickly noticed my skin SEVERELY broke out in HIVES. I called Lancome and asked to have my money back because I was harmed, and was advised the 30-days-return policy passed -- therefore an escalated person would get back to me. The severe allergic breakout caused harm which required a dermatologist doctor visit. I again called Lancome and was advised a person with "medical" knowledge would call back. I am waiting.
