LancomeReviews of lancome.com

This is so far one of the worst customer service I came across recently. Every online order has either a missing item or a wrong item. The customer service agents mislead about placing replacements. There are no confirmations or any information on the account. It seems like they expect us just to forget about the wrong order. I had to dispute my charges in order for them to send me a replacement order. Ridiculous. I don't think I will give another try. Every time I have nightmares dealing with their customer service.

Scammers! I’m in shock! I used to buy Lancôme from Lord and Taylor for the last 20 years, and now that the store recently closed, I tried buying directly from Lancôme. Wow. What a shock. The product is cheap, the customer service is absolutely horrendous, and on top, they won’t refund the money for the shipped back (unused and unopened) items!!!! I emailed and called multiple times, and nothing! The reps just keep saying ‘they don’t know anything and someone will reach out to me.’ Well, it’s been weeks and no money, no product, and definitely no one is reaching out. I made a mistake of buying through PayPal. So make sure you buy with your good credit card to have protection.

I will no longer call Lancome to try and be a good customer and give them advice They obviously care nothing about their customers. I have called in the past about 5 x that the tops of their foundation does not stay on! Every time I buy the product, the top falls off when I pack it, I know from friends I am not the only one that has complained about this. I encouraged them to ask what the cheaper brands do because the Loreal and CoverGirl tops always stay on! Of course, I prefer the Lancome, but I will switch to another good brand because I am so sick of the top ALWAYS coming off! I don't think they ever addressed my several phone calls and emails.

J'étais supposée recevoir une semaine d'échantillons de RENERGIE H.P.N 300 mais j'ai reçu une semaine de produits VICHY MINERAL!

I have been using Lancome for many years, but my last order made me wonder which brand I would use from now on. I placed an order on May 30th, I had no information about my order and had to remind the buyer about the order on June 24th. Finally they shipped my order, but I received 2 out of 3 products from my order and it didn't have a receipt. They didn't contact me about the delay, I wrote a review under a product I didn't find with a picture of what I received and the customer removed my review without any comet, just said it was not a valid comment. So, that's the big ban on re-ordering at Lancome.ca. Very sad.

Reverie multi glow. Used for 12 months and no difference. Totally taking advantage of ladies in their early 50's

Absolut schlechter Kundenservice. Intelligenz scheint keine Voraussetzung zu sein, um bei Lancome zu arbeiten. Wenn man tagelang mit einer Beraterin schreibt, weil sie einfach die E-Mails nicht genau ließt, kann man sich nur wundern, dass die Leute dafür bezahlt werden. Anstatt Lösungen anzubieten (ein Produkt wurde nicht versendet), schlägt der Kundenservice die ganze Ware zurückzusenden , weil angeblich der Artikel nicht nachträglich zu der Lieferung versendet werden kann.

I had an extremely negative experience with their customer service. They showed a complete lack of consideration and the delays in resolving my issue extended to a frustrating 20 business days. I cannot express how disappointed I am with their service, and as a result, I cannot recommend them.