LancomeReviews of lancome.com

Horrendous customer service. When I didn’t receive my delivery item, they asked me to contact delivery company. Yet the delivery company said only the seller could contact them if I don’t have my item because it should have been returned to them. So Lancôme refused to refund me even though i didn’t not receive my item after 2 weeks and the delivery company said they no longer have my item. I do not understand why I should be held responsible when the delivery company didn’t deliver.

If I could give 0 stars, I would. The service I received on the Lancome chat was extremely upsetting and stressful. My order on Nov 3 was canceled on their end, and I had to re-order, and reach out to them to chase them for a refund, where if the order wasn't initially canceled, I wouldn't have to go through all of this. If there is a mess up on Lancome's end, they should be the one reach out to me and fixing things. My order on Nov 3 was canceled due to a glitch, then I was asked to order again without mentioning I had to order within a certain period of time. The agent made it sound like it was my fault, however I was promised to get a 40% off the price so that I get honored the same price on my order on Nov 3. I finally talked to someone who refunded me part of the order amount, but it was a wrong amount. I tried to explain to them that the math was wrong, however the agent didn't listen, and just closed my chat. I asked them not to close it, however they still closed it. It happened three times with what seems like the same agent, only said the amount is correct even though I did the math in the chat. My original order was $360, which was $403.20 after tax. The second time I ordered, it was already 25% off original price $600, so I paid $450, after tax $504. The agent said since I already received 25% off, I will get refunded 15% off. That's no problem, but the agent refunded me 15% off the discounted price $450, which is not actually 15%. 15% off $450 is $67.50, $75.60 after tax, and 15% off $600 is $90, $100.80 after tax. 15% off $450 + 25% off $600 is not the same as 15% off $600 + 25% off $600, Each time I go to their chat, I was transferred to the ECOM department, where I would be told I got refunded the right amount even seeing the math I did for them. It feels like they cannot do basic math, and would not listen to their customers, and would just close the chats.

Terrible non existent customer service. I ordered a product more than a week ago. I called customer service, emailed, no response. The live chat on the website also don't help. They are only to sell you or recommend you more products but once you have spent your money on lancome.es they don't care. there is no help or customer service. Still don't have any update on my order and no reply from anyone at lancome / loreal. Not sure I will buy any lancome products again after this and certainly not from lancome.es

Lancôme Online Order Australia I placed an order 24.11.2024 no update on dispatch, contacted them to ask for an update on 8.12.2024. The very next day an email received advising order cancelled. No communication, no reason, no apologies, just flat out cancelled. Have emailed to ask what caused the cancellation and absolutely no response. I will NEVER shop with this company again.

Extremely Disappointing Customer Service! I’m extremely frustrated with the lack of clarity and assistance regarding my order. I’ve been trying to get a specific shipping date, as this is a birthday gift, but the customer service agent was unhelpful and only repeated the company’s policy without offering any real solutions. At first, I was told the order would ship in 1-3 days, and then was informed it could take 2-10 days. Now I’m left confused and unsure what to believe. All of their replies are “it will be shipped when it’s ready” and “you will know after it’s shipped” For comparison, I placed an order with Estée Lauder on the same day, and it's already out for delivery, while Lancome can’t even provide a clear shipping timeline. It’s hard to believe a brand of this stature has such poor customer service. As a result, I’ll be considering other brands in the future. Lancome doesn't offer any product that is irreplaceable

Absolut mangelhafter Kundenservice Den Adventskalender wollte ich retounieren. Allerdings haben mehrere Mails und Anrufe meinerseits offenbar nicht ausgereicht, um mir einen Retourenschein zukommen zu lassen. Da können die Produkte (vermeintlich) noch so gut sein, ein derartig miserabeler Kundenservice macht die Marke zum No-Go!

Wollte meine Frau mit einem Adventskalender überraschen, leider erfuhr ich zu spät, das sie wegen Allergie momentan nur die Creme vom Hautarzt nimmt. Leider nimmt Lancome den Kalender nicht mehr zurück, auch ein Ärztliches Attest interessiert dort keinen. NIE MEHR!

Their promo codes state nothing about not being able to use them on items but CS says you cant and is VERY RUDE btw!! Their website is misleading and even after asking them to send T&C there is literally NOTHING about exclusions