Lance GlassesReviews of lanceglasses.com

I LOVE my Lance glasses. I've had therm for a year and they've proven to be lightweight and durable, which is important, as I am clumsy and get migraines.

I have a pair that I wear regularly no problems but nothing special at all the other two pairs that I ordered in probably November are MIA I can't justify reconnecting these now maybe when the titanium frame ones come in I'll be impressed but until then mehh at best

Very disappointing. I placed my order in December, still waiting for delivery. I received two updates from them in six months. Finally, at the beginning of April, I received the tracking number, Parcel is in transit for two months already. This is just ridiculous.

I have bought these glasses on two precious occasions and just purchased a double pair today. The good: - With a proper prescription and pupil distance, my two previous pairs arrive perfectly, and I am seeing clearly. I went to the eye doctor at the beginning of the year, bringing my Lance prescription glasses, and we measured that they were still the accuracte prescription. - The 2.0 design is much lighter than the original. Love my Steve metal pair. I can wear them all day. - Nose pads on the premium pairs are comfortable! - The Fade lenses work well when I head outside and don't take too long to darken or lighten. (But sometimes the duration is as bit annoying, but same holds true for any Transitions lenses.) The bad: - It took a while to arrive from Asia. I expect my recent purchase will take longer due to Covid, but I still want to try the blue light lenses and sunglasses clips!

Glasses were shipped close to two months ago and due a month ago. I've had to continually chase them up for updates, although the crux of their updates seem to be "it's outside of our control", despite other companies delivering from China/Hong Kong in this timeframe with minimal interference.

Could we give 0 starts? Worst customer service ever. No reply from them on any platform. My package was supposed to be shipped at the start of this month. Label created and everything, and now cancelled shipping. I did not receive an email about the cancellation of the package. If you're thinking about it, please stay away from the company. You're better off paying ANY other company for glasses. Ali Express can definitely do a better job than them. EDIT: I just received my order in the mail today after a frustratingly long time, and I do have to say the products are amazing! I would definitely pick up another pair in a second. That being said, their communication isn't really the greatest. I know they are a tiny team, and hopefully they get better as they grow. Changing my review to 4 stars. Mostly for the product.

What seemed like the best glasses I ever owned turned out to be just a mediocre product made to look good but not last. Just before I go into explanation as to why I'm giving a poor review I feel I need to stress out that I wear glasses since the age of nine and they are an essential part of me so that's maybe why my review will seem a bit "harsh". I'll start with the glasses themselves. So I finally got the glasses and boy do they look amazing. Premium quality look, very lightweight (both - I guess I should mention I ordered 2 premium glasses - haussmann ace and steel and steve smart metal), super thin lenses - all in all great value for money. Naturally I was excited by the smart metal feature so I tried bending them and after few bends (not consecutive but done within a few days distance) the frame broke and this is when the painful journey started. I tried raising a support ticket a few times and waited for like 2 months to get an answer. I did so only after I tried to post a negative review on the facebook page (which clearly wasn't allowed because they control what can people post). After few back and forth emails between me and Karim (the manager) that were weeks apart (more waiting) he explained that my case was not covered by the warranty and that they explicitly state in the warranty and the video how you're supposed to use the glasses and what is covered to which I disagree because when checking the site and buying the glasses I did not see any single reference to the warranty nor the video had any instructions on how to use the glasses hence my frustration. At the end I was offered an unknown amount of discount if I wanted to get a frame replacement and to this day I haven't received a response how much is the discount and how can I order it. The last email communication was on January 28th, 2020. On top of that I just noticed that the color of the frame in the other pair (haussmann ace and steel) started to peel off in some places after ~5 months of usage. I really tried to give them a chance and be patient but I guess these are my limits. To summarize, Lance glasses might look good but the quality is average and the customer support is the worst I've ever experienced. Too bad I can't upload pictures. Below you can find the warranty conditions I got via email in case anyone else struggled to find them on the site: " Warranty does not cover: • Extensive exercise may cause damage to product and also invoke facial injuries. • Acetate frames may soften at high temperatures. All lenses are expandable. Warranty does not cover damages from normal wear and tear, improper use, or use negligence. What’s Typically Covered: • Stripped screws • Broken nosepad posts • Broken or loose hinges • Dislodged jewels or logos • Oxidation or discoloration • Cracks not caused by rough handling • Peeling coatings What’s Not Covered: • Excessive exposure to heat or cold • Prolonged exposure to water • Rough handling • Improper cleaning • Exposure to excessive heat or cold • Prolonged exposure to water • Rough handling • Improper cleaning • Lenses or/and Prescription – Correction View Lenses We clearly explained that the video is here to show the capacity of the bridge to absorb accidental deformation. "

Hello, I backed winter pack (#4479), and finished the survey, payed $58 for prescription for 2 pairs of glasses. I requested a refund this afternoon, but somehow changed my mind back and decided to try the glasses. However, I cannot see the winter pack perk anymore. on the website. Is there any way I can make payments again, so that everything is set up correctly? Please let me know. Apology for the inconvenience. Thank you. I tried to leave a ticket on the survey, but somehow could not leave a ticket.