Lance GlassesReviews of lanceglasses.com

I supported the Lance Air Frame campaign and received the pair of glasses that I had ordered from them. Later on they offered their supporters a opportunity to purchase additional glasses and accessories. I had ordered a pair of Hausman Clip-on sunshades and a case. It’s been almost a year when I placed that order and have yet to receive either. This is from the receipt that they sent to me: Invoice Number: SURVEY-003131 Invoice Date: Order Number: Order 12991 Date: Payment February 8, 2022

As someone who backed Lance Glasses' 2019 campaign on Kickstarter, this is a WARNING to any potential backers and customers. I implore you, read the many negative comments by past backers on their previous project on Kickstarter before buying anything. These guys will happily take your money today and ignore you for months and months tomorrow, should you need a replacement part for your glasses like I did. It took Lance Glasses nine months to send a replacement frame, without even confirming that they would even do so at all. That's NINE MONTHS of waiting, not knowing if they will ever send them at all. Lance rarely respond to any messages, via email or via their own support ticket system. That complete lack of any basic communication with Lance meant, of course, having to buy new glasses. During those months of waiting for their response, Lance mostly ignored my many polite messages and sometimes provided absurd, ridiculous responses such as "We sent Karim a reminder", after I have been waiting for a response from that person, their own employee, for three months. Other times Lance would give an estimate for availability, such as "Mid June", then, come AUGUST, when I ask politely if there's any updated ETA, since they obviously weren't able to make the "Mid June" one or at the very least notify their customer about the delay like any reasonable company would, they don't even respond! When a business has chain of supply issues and shipping delays, the bare minimum that business can do is to keep their customers who are affected by it informed. An informed customer is a happy custmer. Logistics issues happen all the time. That is understandable, especially during these trying times we live in. Keeping your customers in the dark for months, however, is not understandable. Yes, even if "the replacement was sent once we had all the structure in place". It is still not okay to ignore your customers who have been waiting patiently for months. Any response at all, even one such as "We are having supply chain issues at the moment, but I'll get back to you as I have an answer" would have been perfectly understandable and much, much better than no response at all. This is just one very disappointed customer with a good memory trying to warn other customers about a company that is plainly just bad at the most basic building block of good business - communication. See, now they exposed my full name publicly. Again. Against my expressed wishes. Again. Right here on their reply. Lance Glasses, it is MORALLY AND LEGALLY WRONG to expose personal information you have on file about your customers publicly! Is this really a point that needs making in this day and age? They did the exact same thing on Kickstarter; addressed me using my full name publicly even though I only use my first one. I asked them via private message to remove it. They ignored my message completely. I had to contact Kickstarter abuse department and report a violation of their terms, which clearly and rightfully state "Don't post personal information". Kickstarter removed the offending comment altogether within a day, while Lance Glasses couldn't even be bothered to reply to my message asking them to do so. There's no sugarcoating it. If you are reading these words and you still see a last name in their reply to this review that means that this company, Lance Glasses, made personal information they have on a past customer public and kept it public after the fact for no other reason than pure spite. Buyer beware!

Glasses are ok - they look much nicer online than they are in real life. They're not bad, just ok. BUT, the customer support and experience was terrible. They're very non responsive and not helpful. There were months delays on my order and it was painful trying to get updates from them. Honestly, it's not worth the hassle - take your business elsewhere, there's lots of good options.

J'ai commandé plusieurs paires de ces lunettes via une plateforme de crowfunding en septembre 2019. Les lunettes sont jolies et semblent de qualité mais le service client est absolument déplorable! La date annoncée de livraison a sans cesse été reportée. J'ai finalement reçu les lunettes en février 2020 après avoir écrit maintes fois pour connaître la date de livraison (aucune nouvelle n'est donnée si vous ne vous manifestez pas...) mais la commande était incomplète, il manquait un sun clip. J'ai immédiatement crée un ticket pour remonter ce défaut, on m'a dit qu'il me serait envoyé début mai puis mi-mai puis juin juillet etc etc (je n'ai eu des nouvelles uniquement parce que j'envoyais un mail à chaque fois que je constatais que la date d'envoi qu'on m'avait donné était dépassée). Nous sommes maintenant en septembre et je n'ai toujours rien reçu ni été remboursée et Lance ne me donne aucune info, il faut à chaque fois que je relance pour savoir ce qu'il en est!

While the ordering process was smooth and I appreciated assistance with prescription, fulfillment has been a nightmare. Order placed in March, followed by multiple delays. Finally at the beginning of Aug., Lance requested an *additional* $25 to get order moved in queue. Reluctantly, I paid this and recieved tracking about a week later. However, after nearly a month, DHL has the package, but it's stuck in their system. Reached out to Lance a week ago to follow up via their ticketing system, but no reply. In the meanwhile, while Lance complains to backers about supply chain, logistics, and fulfillment issues, they continue to solicit new orders, which is troubling,

Ordered in December via Indiegogo. "Shipping starts in January." In March I started my first ticket. Response: "ETA for receiving tracking number is end of March." Next ticket in may. Response: "ETA for receiving tracking number is mid June." Next ticket in july. Response, August 19: Glasses ready. Must pay some extra cost (25$) for shipping if I don't want to wait any longer. Paid the extra cost and after a week of waiting and a another ticket the parcel was sent. Finally, after more than 8 months, I received my glasses. And, yes, they are really nice and (I think) good quality – but if I would know before, how long I have to wait and how many times I have have to ask to just get an update I would never ever ordered there. And because of this bad experience, I will think twice before I support anything on Indiegogo again …

Edit 3: I still wait for my delivery! I know, that there are some distribution problems because the pandemic. How long do I have to wait for my glasses? I am slowly getting annoyed and regret having supported this project. Edit 2: I did get a response. The mistake was not only on their side. But I took long to get a feedback. I had to ask emphatically. But as it seems, we are on a good path. I hope the glasses will be fine, as the other customers says Edit: I got a reply. We'll see what happens. Answer to: Lance Glasses Indiegogo contribution #4762 ticket #32424 Customercare is poor As others, I still did not get my glasses. I already opened a ticket about status information. Answer: They can't find my survery. I sent them my survey confirmation. I still wait for a response and for my glasses... At least they could let me know about the status of my order

Yes, only the frame had a problem. Unfortunately, however, I also made the lenses by mistake. I have written several times asking to have lenses, also contributing, but I have never received a reply. Now I find myself with a pair of very nice glasses that I can't use.