This company doesn't deliver - their website is gone - they had a campaign on Kickstarter, but no reply on any message - this looks like a big scam and fraud
MR
Mike R.
not worth the hassle
The frames are stylish but everything else about this company is abysmal. Shipping is slow, the frame is flimsy, and my order was shipped with the wrong lenses.
After two months of continual chasing for a replacement they finally responded only to send a new pair of lenses without a frame so now I guess it's up to me to assemble the product I should have originally received.
Go elsewhere they are not worth the hassle.
CP
Camote P.
Disappointing
I backed Lance Signature in Kickstarter, Disappointing is putting it mildly but what I opted for backing it wasn’t what was delivered. It took a long time before I even got one pair (instead of 2), and didn’t have the options that I put extra money into. Even after communicating with Lance team considerably and providing all the info they asked from me. I’d have been better off getting a pair from my local optical clinic/store
Response from Lance GlassesJul 24, 2023
Hi Philip,
Thank you for sharing your feedback with us regarding your experience with Lance Signature. We appreciate your input and are committed to addressing your concerns.
Our aim is to provide a seamless and timely delivery process for all our customers, and we are glad to hear that you received your order promptly after you confirmed your prescription as you opted for "provided later"
Regarding the number of pairs you received and the extra options, our records indicate that your order was for one pair of Lance Signature glasses, and we fulfilled the specifications as per your selection.
At Lance, we take customer satisfaction seriously, and while we are not legally obliged to chase every customer, we believe in providing exceptional customer service to all our clients. Our intention in reaching out to you was to ensure that you had a positive experience with our product and to address any issues you might have faced.
If you are still interested in adding the second pair or if there is anything else we can assist you with, please do not hesitate to contact our customer support team. We are here to help and make your experience with Lance as enjoyable as possible.
Once again, we apologise for any miscommunication and hope to have the opportunity to improve your overall experience with Lance.
Thank you for your understanding
FB
Fábio dos Santos F.
Scammers, unlawful company.
Scammers,
Supported their "Kickstarter" campaign. Obviously not really a kick starter company. Paid upfront almost 90 euros. When I found out what I bought would actually cost me at least another 90 euros, I wanted out.
Refused to give me refund, which is in direct violation with EU laws and even tried to push me the bs, that kickstarter projects work differently, as if it was an excuse to dodge EU regulations on commerce.
In fact, they get upfront money, to sell their new product and think it's okay to not allow for a refund. Whether any reputable brand, would have to invest themselves on the development of a new product and still obligated to offer refunds on products returned within grace period. By the way, I never even got the product in the first place and was already denied refund. It is wrong in so many ways that it surprises me, that a company we such blatant violations is still allowed to operate.
They probably do a lot more dodgy things. But I will see to that this will not go unnoticed by authorities.
For whoever wants to know, here are the details of the actual company, which is not really french:
Registered office: Str. NICOLAE MAVROGHENI, Nr. 4, MEZANIN, BIROU 2, 30182 Bucureşti Sectorul 3, Romania
Registration number: J40/1139/2018
Company type: Societate cu Răspundere Limitată
Business Register: Oficiul Naţional al Registrului Comerţului
EUID: ROONRC.J40/1139/2018
Fiscal code: 38762560
Company status: funcţiune
Response from Lance GlassesJul 14, 2023
Dear Fabio,
Thank you for your message. We appreciate your interest in our campaign. We would like to clarify some points for better understanding.
Firstly, we would like to introduce Gonzague Petit and Karim Bousbaine, who are both French citizens. To verify our credentials, please feel free to check our profiles on LinkedIn.
Regarding the location of the Lab of Lance in Romania, we made this decision based on the country's advantageous tax rates within the European Union and its relatively low labor costs. These factors enable us to offer competitive prices for our products.
We would like to emphasize that supporting a crowdfunding campaign on Kickstarter should not be perceived as an online shopping experience. Kickstarter is not an e-shop, and its terms of service reflect this distinction.
Once the campaign concludes, it is important to note that refunds are not possible due to various deductions, including taxes, Kickstarter fees, marketing costs, and production expenses.
As mentioned in the campaign and the very frequent communications: https://www.kickstarter.com/projects/lanceglasses/project-x-the-eyewear-evolution-functional-modular/posts, we ll start the shipping of the Lance X rewards mid-August , almost 2 months ahead the initial schedule.
We hope this explanation clarifies any misconceptions and provides you with a better understanding of our operations.
Thank you for your understanding.
VA
VALART
i never recieved my glasses
i never recieved my glasses
VP
Vivek P.
No delivery after Kickstarter campaign.
Paid for Lance Air glasses on Kickstarter, uploaded my prescription when they asked for it in September 2021. A year and half later, I still do not have the product.
RS
Richard S.
Beware. Terrible service and a scam
This group is a scam
When they can’t deliver a product they said they would, and have messed people around for well over a year, they won’t refund
Be very careful of them both on kickstarter and direct
AN
Ano N.
No feedback regarding my new glasses…
No feedback regarding my new glasses where the frame broke on both models (mine and of my partner). But everyday updates about the new products :)
I reached out 2 times and got no feedback even after months
