LahomeReviews of lahomedecor.com

This is a follow up post to one I made earlier. I purchased 3 rugs from Lahome, but needed to return 2 because the pile height was different on the smaller rug. I have been communicating via email with Lahome customer service. Recognizing the issue, the agent advised me how to return the 2 rugs and I received a full refund for both the shipping and rugs. The Sylvie rug we kept is gorgeous and exactly as described on their website. We are very happy with this rug choice and can attest to the quality.

Returns are a disaster please do not order directly from the company! I ordered 4 larger rugs which I love, the quality is good and design beautiful- they really are unique and soft and resistant to liquid spills. However, I ordered a smaller rug for only $30 and I have been going back and forth for weeks trying to return it and they want to offer 10% back only and even though I sent photos and noted a quantity issue I keep getting back the same automated response with the same offer. It’s not even that much money, but it’s the principle that they say they allow returns in their policy and refunds for quality issues so I continue to pursue it. Email got me no where so I try the chat feature, but I cannot seem to find a real person to talk to. At this point I will not make any more purchases from them despite loving the other 4 rugs. It’s not even logical to make a return so difficult from an otherwise happy customer. Buyer Beware!

I love the detail in the design. These carpets are amazing in color and depth. The designs are gorgeous and so many choices in color/design. I thought based on your video that the carpets are easily vacuumed. We have a Dyson, turned off the spinning brush and it sucked in the carpet. Do I need to get a special vacuum? Especially for the X-large carpet, which would be difficult to wash.

I can’t give a review of the rug because it hasn’t arrived yet, but I can say I’m very disappointed in the customer service. I paid for expedited shipping which the site stated that I would receive the rug 1-3 business days after processing. However, the rug is expected to arrive more than a week after I placed the order. I inquired about my purchase using their chat function, and they are in no hurry to respond. At this point I would just order from Amazon and return the rug from la home, but based on reviews they make returns difficult and costly to the consumer as well. Good luck if you choose to order from LA Home Decor.

My new rug arrived on Sunday and I love it! It is clearly well made and very soft. It is thin which I expected but I plan to order a rug pad. Overall a beautiful rug!

The rugs 100% stands up to what you see online! The print is super clean and perfectly executed. The material is super soft and easy to vacuum. I mainly bought this item as it is advertised as washable so I am looking forward to seeing how it holds up after the wash but the material is both sturdy enough to stay in place and light enough to fit in a washer. The item also came super fast and their customer service was able to answer my questions very quickly!

Received quickly. Just what I wanted, I have two little dogs who have accidents. I wish there were runners as well.

Rug looks nice. Soft and thin like I wanted. Certainly not a super high quality rug but I wouldn’t expect that for the price and with it being washable. Shipping was quick (Amazon fulfillment). Found out they sell on Amazon for less than their site and they said they’d give me a price adjustment. Would recommend checking both their site and Amazon before buying.