LahomeReviews of lahomedecor.com

They were great helping me make sure I got my order!

Absolute scam of a website. They don't even have an address in the U.S. or a phone number. The charge got processed from HongKong. I received a completely cheap terrible quality rug, not at all what was pictured. When emailing trying to ask how to process return and refund, there was a robotic response telling me the cost to return is too high, so instead they could offer me a 20% discount. The rug was $140. I said that was unacceptable, and they later responded that they would issue me a full refund only if I left a 4-5 star review, which is unethical and a complete misrepresentation on my part. I reported this website through my bank and also through the Government. DO NOT PURCHASE!!!

Great customer service

The rug I purchased was great quality! The colors are beautiful and it is very soft. Great rug for the price too, and responsive customer service. I would order again!

It’s so pretty! Nice quality for the price! Looks beautiful in my room that I also double as my grand daughters when they visit!! It s soft also!! It’s not heavy, and can be easily spot cleaned. No curling! Lays flat - no sliding!

It took me 15 emails and 3 weeks for me to receive my rug past the day it said it would arrive. Be very careful with the rugs you choose, some are okay and will work (barely good, it should be way better quality for the price) but a lot are not good. I bought three rugs from this company and old one turned out somewhat like its photo. One is not the same texture as photographed, and the other is already breaking after one wash. Very disappointing and they have bots run their emails and have no other form of contact. Bot ass company, roughest online buying experience in a very very very long time. Also sad with this experience because the rugs were my birthday gift to myself :(

I ordered two rugs, one was a keeper but the other one didn’t look as nice as it was pictured. They claim to have an easy return policy, but that cannot be further from the truth. When I contacted them it took 3 days to receive a response. At first they offered me a 10% discount if I kept the rug, but I wasn’t interested in keeping something that wasn’t nice. Then they laid out the return policy. They want you to send the rug back (at your expense), if you’ve opened the package they will charge you a 10% restocking fee, and you won’t receive a refund until after they’ve inspected and approved the return. If I had known their return policy was this rigid and different from Amazon’s, I would’ve ordered the rugs from Amazon in the first place. I never took the rug out of the package, I only saw a little part to know it wasn’t what I expected. I could have returned it to Amazon the very next day without any hassle. I ended up filing a dispute with my credit card, of course Lahome decided to decline my claim. It’s resolved now in my favor. I won’t be ordering from them again, nor will I recommend them.

I ordered from lahome direct from their website and when the product was out for delivery I noticed it was shipped by Amazon. I then looked on Amazon and found the same rug for $30 less. I emailed the company requesting the difference and was pleasantly surprised they said they would give it to me. I however failed to realize that they wanted me to leave a 5 star review THEN would give me the money back. This feels unethical to me. Had the company refunded me the money without question then sent me a link to review I would gave happily done so. Be aware reviews can’t be trusted as they may be so that someone could get their money back Update- this is what the email sent to me said “If you're happy with your experience so far, we kindly ask if you could leave us a 5-star review on Trustpilot. Once you've done that, just send us a quick screenshot or the name used in the review, and we'll promptly process the $30 price difference refund for you. 🌟”