LahomeReviews of lahomedecor.com

The quality of this rug is beautiful. It arrived quickly and I will order again CS advised me they would apply 10% back to PayPal as soon as I completed the review!

They processed my refund request in a timely manner!! thank you

After days of cruising numerous rug sites, I finally chose a gorgeous rug from Lahome. I didn’t notice the delivery date, but everyday seemed like an eternity! So I sent an email to Lahome. The nicest person, Jen, answered my note stating that my rug was on the way and to let her know when I received it. She also offered me a discount on future order(s). In just a few days my order arrived and I let Jen know. She was pleased that I was happy and offered me a bonus discount. Now I feel so special! When I thought there may be a problem, Jen reached out to me personally. She also wanted to know that my rug was received and if I was pleased. This connection means everything to me and I believe it will be for you too. In our present culture we sometimes feel that we are out there and on our own. Jen made my order her personal mission. I appreciate that.

Bought a beautiful rug from Lahome. Unfortunately the colors did not quite match my furniture so I requested a refund. Due to the high cost of return shipping, the seller offered me a discount on the rug if I would keep it. The discount was fair so I kept the rug. Communication was great with the company and they were prompt in answering my questions. Would buy from again.

Excellent customer service, timely response. Would highly recommend this company and product!

Overall I’ve had a great experience with LaHome. I ordered two rugs and received emails promptly with order info. Unfortunately, it took a bit longer than expected to receive my rugs. But, the customer service I received was phenomenal. When I emailed them to inquire about my order I received a reply very quickly explaining the situation. When the rugs arrived they were exactly what I was hoping for. The only reason I gave 4 stars instead of 5 was because I wished they would’ve reached out about the delay sooner.

Although I was not happy with the quality of the rug, customer service rep, Jen, was quick to respond to my request to return it. She offered to give 50% refund, no shipping or return hassle and was allowed to donate the rug. Overall, good company to stand up for their products.

Bought the green bug rug originally I’m 5x7, realized I needed the 8x10, very easy to upgrade. Super responsive customer service staff. The rug is my favorite in the house, so beautiful and soft.