FlatFairReviews of la.flatfair.com

they take forever to answer emails, and they rarely ever pick up the phone. The product I bought was not functional, and took many hours to put together because of it.

Received order as expected. Easy assembly, however, the instructions were wrong...so don't assume a piece is missing. Looks great once it's put together.

Bought a sectional leather contemporary couch. Absolutely no complaints

This website is a bargain!!!

Purchased furniture items on the website which don't actually exist. No one answers the phone when calling customer service and when I did get an email saying the items were no longer available they wouldn't refund my $1000 unless I sent a written request. The person on the phone hardly spoke English and was oviously outside of the country. They also demanded copies of my utility bills which I have no idea why an ecommerce company would need to see my utility bills after my credit card was already charged and funds deducted. Seems like a phony company to me. I hope my credit card company can refund me my $1000.

I had recently moved and had bought furniture from a number of online sites. My experience with FlatFair was absolutely terrible. I placed a large order for over $1800 on Aug 17 for a bedroom set listed as "In Stock" on the site with an estimated delivery of 1-2 weeks. First I had to provide a copy of utility bills/lease because my shipping and billing address were different. Then a week later, FlatFair informed me it was "Out of Stock" and it would not be shipped until Sep 10. Then on Sep 17, FlatFair informs me that I had to reorder and give my credit card information again because the delay had been so long my original order expired. In other words, more than a month had passed and nothing had even shipped. Throughout this whole time, the customer service offered zero solutions. Every time I checked in, the only response they could give me was "sorry, you just have to wait." This is in contrast to similar delays from other sites I ordered from (such as Overstock.com), where the customer service immediately offered refunds on shipping or upgraded my shipping to next day air. Now that they wasted a months worth of waiting around, I will be ordering from somewhere else to avoid ever having to deal with FlatFair again.

I ordered on-line, it was a little confusing.... When I had to add the shipping address, when the order is a Will Call. Why do I have to add the Shipping Address?

Have to give it a star or it will not let me rate it. Called customer service, never had such a run around in my life. BUYER BEWARE, they take your money and will not deliver furniture unless you can produce a utility bill. Sucks if your utilities are included in your rent. Won't give you to a supervisor, say they are not available and they can not even transfer you!!! Someone has to call you back. WHAT KIND OF BACKWOODS COMPANY IS THIS!!! Must think because I am female, I am also blonde and stupid!!!!