Jennifer
horrible experience - shady
Service is awful. Had an issue with delivery and not being able to be present during delivery from 8am-12pm due to having a job. Flat Fair threatened to charge me if I cancelled the order. Had to take off work to get the delivery. Ken L is the associate that I dealt with. He refused to call me back or email me back. Do not order from these people.
Response from FlatFairDec 17, 2016
The shipping company operates Monday-Friday only and off on weekends, but the customer has requested for the delivery to be on Saturday or Sunday. And this is the LTL shipment the carrier will not be held responsible for missing items nor damages as soon as that freight is delivered to the location. So, the shipping company will request for the customer's signature to make sure it is the correct item received in good conditions. But the customer refused that delivery is schedule during weekdays and make the delivery without signature.


