FlatFairReviews of la.flatfair.com

I bought a desk for our new house and paid $650 with shipping. A week later I hadn't heard anything so I called them and they informed me on the phone for the first time that I had to provide THREE MONTHS of utilities because I was having it shipped to an address that was different from my credit card. What if it was a gift?? Anyway, I don't have that as we purchased the house the same week as I bought the desk so I asked to cancel my order. The woman on the phone told me that she would send a request but said that I should probably write them myself to have a record as she could not generate a record of her request. When I asked to speak with a manager, she said no one was there and that they would call me when they got it. Never happened. I'm still waiting to hear back on my refund request, but I have never heard a company require utilities to prove residence to ship a product before. If that was their policy, they should state it up front. They CERTAINLY should not wait a week for ME to call them to tell me that. This is a bad business and you should not use them.

I wish k knew that the delivery would take that long. I ordered computer desk 13 days ago and still don't have any shipment information. I emailed them 3 times and they say that they are doing their best. I called them as well but no one picks up the phone. All the emails are answered 4-6 am which makes me think that the company operates outside of us. Probably scam. I will wait a little more and if don't get any table will call my credit card company to dismiss the order. I paid $240

I ordered a dinning table set and paid lots of money for it and for delivery. The delivery company did not deliver during the time scheduled and when I called back, the guy basically laughed and said it didn't matter because they've already been paid. I reached out to flat fair regarding the delivery service and got no response. On top of that one of the chairs that I ordered could not be assembled properly due to the pre drilled holes. I only have some screws holding my chair together. When I emailed my sales person they said to fix it on my own using a drill. They completely disregarded the shipping issue. HORRIBLE customer service. UPDATE: After placing this review on trust pilot, I finally received an email from FlatFair asking if they can fix the problems. And after going back and forth with them for a while regarding the chair and shipping issue, they finally decided to give me a partial refund on the shipping costs. Joanna has been doing what she can to fix the situation and for that I appreciate her customer service.

My wife and I saw this site with a reasonable cost to its furniture line.. So we found Items and placed the order paid in full.. the company a day later emails a cancelation for our order saying it's "not in stock"... So we went back on there site, and discovered the same furniture for a higher amount... We tried to email and call, even tried to do online chat.... WHAT A JOKE!!!! Nobody returned phone calls or nothing and no resolution on chat log.. STAY AWAY FROM THIS SITE!!!

ordered a new bed set for family that was coming up to visit and wanted to have a nice room for them to stay in package was to be delivered 8/4/15 it is now the 9th Wednesday and they say it will be here Friday 8/11/15 shipping was $209.00 will be 11 days PICKED UP EL MONTE, CA 08/31/2015 702 miles and only one state away i have driven this many times less then one day could of been delivered at lest ten times ps FEDEX would of shipped it for $221.00 3day delivery now they want to charge %25 percent because they could not fulfill there obligation I repeat STAY AWAY

I ordered a Coaster 203651 KE Peyton Natural Brown Eastern King Platform Bed with order number 100000376 from Flafair few weeks ago. We received the shipment in intact boxes on June 15, 2015. We brought the boxes to our new house 2 weeks later over the past July 4th weekend. When we opened the boxes, we noticed that the headboard was damaged. We tried to contact Flatfair company via listed phone number on the order for three days, but only got the answering machine. Finally we got a hold of someone named Ella there. We were instructed by Ella at Flatfair customer service to send them email with pics to ask for replacement part. The customer service tried to dodge the problem and said that they ran out of replacement part while the company at the same time is still selling the above bed online. We wanted to return the product and was asked to provide a piece of delivery receipt (!) which did not even exist since we were asked to sign on an iPad. Then we were asked to send a copy of the delivery sheet acknowledge by the driver that the package was damaged during transit (!). Then we were also asked to contact shipping company on our own if we want it returned. We were told that if we want a new replacement part, we would have to wait months. We have no bed now, and we're told so. Other "option" is to accept $65 from them to compensate for the broken bed which we paid $ 745 for. We felt so sorry for ourselves now that we are at the mercy of this horrible company. This is the first and definitely the only time that we deal with this company. We sent them an email asking specifically how long we have to wait for the replacement part, and we are still waiting for their answer. We don't know what else we should do now. We post this to help others not to get in the situation like us. Please stay away from this company!!!