FlatFairFlatFair, as its name implies, strives to provide quality home furnishings to all parties and anyone else who’s looking for terrific value and great service! Its team can be reached at [email protected], Live Chat, 844-FlatFair from 7am to Midnight, PST, Monday - Saturday.
FlatFair (la.flatfair.com) has 246 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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246 approved reviews, newest moderated first
Erlinda
Placing the order online was easy. The price is really good. I sent an email request and got the help I needed on time. Carmi, the service rep who helped was wonderful. I'm happy with how it turned out and love the sofa. Just what I needed.
Irma
The online website had technology difficulties that prevented me from ordering product via MasterCard or visa despite it saying that it accepted this type Of transaction. PayPal was the only form of payment That worked. The telephone customer service representative was not aware Of the online discounted code noted On the website. She stated that Possible upper management had not made them aware Of this or possible That the Discount noted on website Had expired. When I explained that the code included The January 2017 in the advertisement she finally made an effort to try it and to her surprIise it worked. Challenges with placing the order online and lack of knowledge about the product and discounts advertised was unacceptable however what Was the most alarming was visiting the warehouse in person that appeared an abandoned junked warehouse was a bit scary. I'm hopeful that the sofa bed I ordered despite all that I mentioned above Will Arrive in great condition and if so, I will take the time to write another comment expressing hopefully a customer satisfied With product. 🙏🏽 For a better experience and that the sofa is in fact what Is claims to be as noted on the website. Update since I wrote the above review ... The sofa was ready within three days from writing this review (I was originally told it would be ready within 7 to 10 days) Good news is that the sofa looks as beautiful as noted on photo, the driver was kind and I am satisfied with my sofa. Would i return as a customer. .. I would If the technology issues are resolved and the price is fair. I won't return to the warehouse as This place looks abandon. On a positive note wishing you an amazing day!
Response from FlatFairJan 18, 2017
Hi Irma, We apologize for the inconvenience that this may have caused you when placing an order. Our technical team are putting more efforts to make our website more convenient for our customers. We also apologize for the experienced you had with the customer service representative. Rest assured that we will check on this matter. We will definitely do our best that your order will be in great condition. We will contact you once your order is ready for pick up. If you have any questions, please let us know via email so that we can further assist you. Thank you. Hi Irma, We thank you for your feedback. We are glad that you were satisfied when you received the sofa. We appreciate your understanding and thank you for your purchase. Have a great and amazing day as well. Thank you.
Stacy
The table I ordered was 3x's the price everywhere else
Claudia
I've contacted flatfair a couple of times with questions on certain items and their response is almost immediate. Great job!
Patti Prezioso M.
It was a nightmare and it still is ongoing due to horrible customer service!
Response from FlatFairDec 27, 2016
We apologize for this recent experience with Flatfair. We can order replacement for you for the damaged items. Please let us know so we can process it. Regards, Kenny B.
Stacie L.
I wish I had looked more closely at their return policy. The items cannot be returned if package is open, not in original packaging, etc and they charge a restocking fee. The item I purchased was a Christmas gift and was not what they specifically wanted. Now the gift can't be returned. Partly my fault for not checking the return policy but most companies have decent return policies especially for gifts. Won't shop here again.
Response from FlatFairJan 5, 2017
Hi Stacie, We truly apologize for the inconvenience that this may have caused you. However, we have not received an email request from you to return a product as indicated in our return policy. Returning an item will require for a restocking fee because once items are returned to us, it cannot be resold to another customer and if manufacturer will agree that we can return it to them, then they will also charge us for restocking fee. If you still have any questions, feel free to contact us so that we can further assist you. Thank you.
Soffy
Don't have words to describe the experience with this website. It's just terrible, disappointing, stressing and annoying. I placed my order 13 days ago and haven't had any updates about it yet. Delivery time of the sofa I bought was supposed to be 1-2 weeks, it's been two weeks and I haven't received the sofa or any information about it!! I'm starting to think they're a scam and I lost my money. Customer service phone never works and they don't reply e-mails. Be careful.
Response from FlatFairDec 19, 2016
Hello Soffy, We apologize for the delay of your order since we also don't have control over the shipping company when to deliver items due to the holiday season. But we never lack communication with you, we have been sending replies to your emails and even called the number provided however it was incorrect. We dialed the wrong person. Thank you
Melissa
They do not give you an estimated time arrival for your purchase