KURU FootwearReviews of kurufootwear.com

I ordered a pair of sandals with expedited shipping, and 3 days later, checked the order and it hadn't shipped. I tried online chat and it was not working. So after a 30 minute hold on the phone, i spoke to a customer service rep who told me that the shoes are not going to be shipped expedited because of some issue with the warehouse or location. Why I had to call to find this out is unacceptable service for the year 2024, for shoes that cost $150+. I cancelled the order altogether since the shoes wont arrive in time for my trip, and I will have to seek out a different brand. The rep I spoke to was nice, but the organization itself needs a lot of work.

I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.

Please Don’t buy from Kuru.. I bought a pair of shoes. The shoes did not fit and I tried to return the same day I received. I was told my return was denied as no refunds if box is opened. I have tried to call Kuru and no reply. My only option is now small claims court ..

purchased a pair of shoes and they did not work for my wife didn't think I would get a refund put Caren made it right thank you in todays world its hard to find a honest company thank you

They gave a $6.00 refund for the FedEx label. I could not get my foot into the shoes. I call and complain to the lady that was help me. But when they got my shoes back they charged me $12.00. should have $1850.50 for my order minus $6.00 for the return label for a total of $179.50. But to justified them self the charged me for $6.00 refund they gave and I only got $173.50. they told me I add the $6.00 refund to my $173.50 I would have $179.50. But no one their could tell me where was my $6.00 refund if you charged me back

I am in Australia In ordered 2 pairs of shoes a pair of sandals and a pair of socks I waited and waited and kept emailing no replies eventually get my package delivered notification look all around house nothing go to post box there is a small box containing sunglasses? Then took 10 days of emails before anyone responded I asked to reorder only to be told there are no shoes?? Then said I could keep the sunglasses and receive a 40% refund or return the item for a full refund! Customer service is appalling and exhausting! So can’t review the actual shoes only the company. I don’t see why I have to send a pair of sunglasses back to get my refund none of this is my fault I won’t be paying postage. And they locked my account so I couldn’t access for proof of order

I had high hopes for my purchase from Kuru Footwear, but unfortunately, my experience has been nothing short of disappointing. Not only has my order been delayed twice, but the company has also failed to provide any satisfactory explanation or resolution. It’s incredibly frustrating to wait for a product that never arrives, especially when there’s no clear communication from the company’s end. As a customer, I expect better service and accountability. At this point, I’m hesitant to place any future orders with Kuru Footwear and would caution others to consider their options before purchasing from them.

A completely opaque company. No customer service, no response to emails, can't even call them to cancel my order! Worst online experience ever.