KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

925 approved reviews, newest moderated first

Dennis L.
Jul 28, 2024
So many bad reviews for customer…
So many bad reviews for customer service.Was about to spend $165 on some Kuru shoes. Can't risk it. Unlike your company I work for my money. I would NEVER spend $160 on shoes with your "customer service" reviews. That was the point. WE DON'T HAVE MONEY TO BURN! We treat our customers with care and respect. So perhaps, you FIX your subpar process. MAYBE, you'll sell more shoes? It's your issue. Not ours.
Response from KURU FootwearJul 30, 2024
Thank you for sharing your concerns with us. I’m truly sorry that the negative reviews have made you hesitant to purchase from us. Your feedback is important, and I completely understand your point of view—spending hard-earned money should come with confidence in the product and the service behind it. We strive to provide the best possible experience for all our customers, and I regret that the reviews you’ve seen don’t reflect the standard we aim for. We are continuously working to improve our processes and service, and I genuinely appreciate you bringing this to our attention. Your trust is important to us, and I hope we can earn the opportunity to serve you in the future. If you ever have any questions or need assistance, we’re here to help and would love to address any concerns directly. Thank you again for your feedback, and I hope we can show you the true quality of our products and service down the line.
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Donna P.
Jul 3, 2024
I received my kurus in the mail
I received my kurus in the mail. I tried them on and did not like them for the price. I put them right back in the box and returned them. They gave me a partial refund. That pissed me off enough to write a review!! Never again will I be nickel and dimed by KURU!
Response from KURU FootwearJul 8, 2024
Thank you for sharing your experience with us. I’m sorry to hear that you weren’t satisfied with the shoes and that the refund process left you feeling frustrated. It’s important to us that our customers feel valued, and I apologize that this experience didn’t reflect that. The partial refund must have been disappointing, especially when you expected a full return. I’d like to understand more about what happened so we can address this issue and see if there’s anything we can do to make it right. Your feedback is important, and we’ll use it to improve our processes and ensure a better experience for our customers in the future. The information left for us here on Trust Pilot is partial and we aren't able to find your account. If you’re open to it, please reach out so we can discuss this further and try to resolve the situation. You can send me an email directly at [email protected] and I will be happy to promptly assist in investigating your partial refund and help to find a happy resolution for you. Thank you for bringing this to our attention, and I’m sorry again for the frustration this has caused.
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Sara
Jul 3, 2024
Garbage shoes
Garbage shoes. Return policy is also a scam. I bought through Shop and returned them. Shop refunded me and then Kuru charged me again for the shoes I returned! Snarky customer service, didn’t receive the support desk email that Sadie said she would generate so I could show her the charges, email saying my order was out for delivery and thecrr to ext messages “thanking me for my purchase”. DO NOT BUY FROM THIS COMPANY!!! Total scam.
Response from KURU FootwearJul 8, 2024
Thank you for sharing your experience, and I’m really sorry to hear about the trouble you’ve encountered. It’s frustrating when things don’t go as expected, and I apologize that our service and processes have left you feeling this way. The situation with your refund and the additional charge is definitely not the experience we aim to provide, and I regret that our communication didn’t help resolve the issue. The information shared about you is not complete and we aren't able to find your account using it. I’d like to make sure this is fully addressed and that you’re not left feeling unsupported. If you’re open to it, please reach out to us directly so we can look into this further and get things sorted out for you. You can send an email directly to me at [email protected] and I would be happy to promptly respond and find a happy solution for you. Your feedback is important to us, and we’ll use it to improve our processes to prevent this from happening in the future. I’m sorry again for the frustration this has caused, and I hope we can find a way to make things right.
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Angela E.
Jun 30, 2024
I was planning to purchase a pair of…
I was planning to purchase a pair of Kuru Kinetic 2.0 shoes for my husband who puts in 15,000+ steps per day on cement floors at work, but after reading these horrible, recent reviews I've changed my mind. Sadly, they won't get my business.
Response from KURU FootwearJul 2, 2024
Thank you for considering Kuru for your husband’s footwear needs, and I appreciate you taking the time to share your concerns. I’m sorry to hear that the recent reviews have caused you to reconsider. We know how important it is to find the right shoes, especially for someone who spends so much time on their feet. While it’s disappointing to hear that we won’t be getting your business, I completely understand your decision. Please know that we’re always working to improve our products and service based on feedback from customers like you. If you ever decide to give us another chance in the future, we’d love the opportunity to show you the quality and support that Kuru shoes can offer. In the meantime, if you have any questions or need more information, please don’t hesitate to reach out. We’re here to help in any way we can.
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Mitchell B.
Jun 22, 2024
I recently wrote a review and KURU…
I recently wrote a review and KURU responded back saying oh we want to help please send us your email and I’ll personally assist you. So they only wanted to look concerned on this review site and they never responded to me. This company has poor shoes poor ethical standards and a total lack or moral clarity.
Response from KURU FootwearJun 24, 2024
I’m truly sorry to hear about your experience and the frustration it has caused. It’s disappointing that our response didn’t follow through as intended, and I apologize for any inconvenience this has caused you. We take your feedback seriously, and it’s important to us that we address your concerns properly. I’d like to make sure your issue is resolved and that we provide the support you need. The information here on Trust Pilot is still not specific enough for us to be able to find an account for you. If you could please provide your contact details or reach out to us directly, I’ll personally ensure that we assist you promptly. You can also send me a direct email to me at [email protected] and I will promptly review your account and do everything I can to find a happy resolution for you. Thank you for bringing this to our attention, and I hope we can resolve this matter to your satisfaction.
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Lynne M.
Jun 7, 2024
The shoes are comfortable but not worth the money
The shoes are comfortable but expensive. The first pair that I bought a few months ago are becoming defective ( show detaching from sole) and the ones I received this week clearly did not go thru any sort of quality control as the trim is hanging over the shoe and fraying. Very disappointing.
Response from KURU FootwearJun 10, 2024
I am so sorry to hear that your shoes are defective and have fraying trim. I understand that is super frustrating! I appreciate you giving our shoes a shot and reaching out to us for help. I was unable to find any existing emails/calls/chats/texts from you about this problem, so I have sent an email to you. Please check your inbox using the email address on your account. I have requested photos of the problem so that i can submit your warranty request for you and get your shoes replaced. I will look forward to your reply.
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Jason B.
Jun 1, 2024
Avoid Kuru
This was my first (and it will be my only) experience with Kuru. Extremely poor customer service. I placed an order on May 22. On May 30, I still heard nothing about my order. I checked online which showed it had not shipped. I called on May 30th to cancel the order. I was told my order would be cancelled and I would receive a full refund since it had not shipped (and that I would receive a confirmation text later that day). On May 31st I receive an e-mail with a tracking number. I check the tracking at ups.com which notes it has not shipped yet, (only a label created). I call Kuru again to make sure the order is cancelled. After some runaround customer service tells me it will be cancelled. She tells me she will send me a text later in the day showing it is cancelled. Yet again, no text confirmation. Today, I check the UPS website for tracking and it was shipped last night. What a horrible company. They do not keep their word. I will call again on Monday to see if I can this finally resolved. Avoid Kuru!
Response from KURU FootwearJun 3, 2024
I am so sorry for the confusing situation you experienced with your order. As of now, I do not have the correct information to use to find your account and to review what went on. I understand this has not been the best experience and i'm happy to do everything I can to get this resolved. I can reach out to UPS to have them return the package to sender. But I will need your info first. Please send an email to us at [email protected]. This comes directly to me and I will have UPS return the package to us. If they are unable to intercept it, I can help you process a return. I will look forward to your email.
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david T.
May 29, 2024
No Respond To My Emails
My Order no. #1965871. I sent an urgent email pertaining my address update and there is no response till now since May 26th 2024. If you are seeing this please respond for goodness sake.
Response from KURU FootwearMay 30, 2024
I'm so sorry that your address was wrong on your order. I understand that is frustrating. I appreciate you giving our shoes a shot and reaching out to us for help. We are short staffed, and our automated email we send in response to every email we receive states that urgent matters such as address changes need to be handled via call as we are not able to immediately answer emails at this time. According to our policy, we are typically unable to correct addresses once an order is placed because our orders ship nearly immediately and there isn't usually time for us to catch the package. I have reached out to the carrier to attempt to correct your address. I do hope that they are able to intercept and update that. I have responded to your email personally and I have reached out to the carrier to attempt to change your address. Please check your inbox to respond if needed.
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