KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearOct 6, 2026

We appreciate the thoughtful feedback, and we’re sorry that availability and delivery options have made your KURU experience more difficult. We’re a small company, and we restock seasonally based on the resources we have available. That isn’t a strategy, it's just us doing our best to keep stock while also trying to predict growth, which can be a difficult science. We know how frustrating it is to find a shoe you love and then not be able to get it when you need it. The best way to stay informed is to sign up for our newsletter, and you can also visit the shoe you’re interested in and click “Notify Me” to receive a restock notification. We’re also sorry that Amazon delivery doesn’t work well for you. At this time, Amazon is the best delivery option for our company, but in some cases we can arrange another carrier. If you place your order by phone, let your GURU know you’d prefer a different delivery option and they can see what may be available. We’ll also be happy to pass your feedback along. As for your concern about longevity, we weren’t able to look into your specific purchase because there was no name or contact information included with the review. If you experienced a defect, our warranty covers defects for six months, and you can submit a warranty request through our website so our team can review it and potentially replace the shoes.

Response from KURU FootwearSep 16, 2026

We're sorry for the frustration you've experienced with your defective shoes, and we understand how disappointing it is when you need help resolving an issue. We do want to clarify that we received your first email after 8:30 p.m. last night, after our office had closed for the day. Our team had only been back in the office for about 20 minutes when we received this review, so we hadn't yet had an opportunity to respond. Our GURU team is available Monday through Friday, from 7 a.m. to 5 p.m. Mountain Standard Time. I'm personally responding to your email and getting your warranty process started right away. Please check your inbox for that update. We're committed to getting this resolved for you as quickly as possible.

Response from KURU FootwearAug 6, 2026

We're so sorry this has been your experience, and you're absolutely right to expect more from your shoes. As for all those 5-star reviews, they may be in on a little not-so-secret secret that you haven't discovered yet: our 6-month warranty. While defects like unraveling are uncommon, if they do happen within the warranty period, we make it right. You're still well within that timeframe, so please submit a warranty request through our website, or email a few photos to [email protected]. Once one of our warranty specialists reviews the defect, we should be able to replace your shoes at no cost. We hope we can turn this into the 5-star experience you expected from the start!

Response from KURU FootwearJun 22, 2026

Thank you for taking the time to share your feedback! We're delighted to hear you've had great experiences with our Guru team and that you enjoy the easy on-and-off design of your shoes. We're sorry to hear the style, fit, and pain relief didn't fully meet your expectations. While many customers find relief with KURU, we know every foot is different, and what works well for one person may not work the same for another. As for shipping, most orders arrive within about 8 days, though international deliveries can take closer to two weeks and may occasionally be delayed by holidays or carrier volume. We also understand how frustrating it can be when your preferred size or wide width isn't available. If your purchase was made within the last 91 days, we'd be happy to help you explore a return or exchange. Please reach out to our Guru team at [email protected], and we'll do our best to help find a better fit.

Response from KURU FootwearJun 12, 2026

Thank you for your thoughtful feedback and for being a returning customer! We're delighted to hear you've found another pair you love and that our customer support team has been helpful along the way. We also appreciate you sharing your experience with sizing availability. Sandals are currently only offered in whole sizes, so we generally recommend sizing up from a 7.5 to an 8. At the moment, the only sandal styles unavailable in size 8 are the brown CODA Aika and the LOMA Tila, which is one of our platform styles. We took a close look at our current inventory and, outside of Last Chance styles that are being discontinued, only two shoe styles currently have a single colorway unavailable in size 7.5 or 8. In other words, nearly every active shoe style is available in your size today. Since platform soles and hiking shoes aren't what you're looking for, it may be that finding the right style is proving more challenging than finding the right size. Our GURU Team would love to help narrow down the options and point you toward styles that fit your preferences. You can reach us anytime at [email protected]. Thank you again for your kind words and for letting us put our best foot forward for you!

Response from KURU FootwearMay 27, 2026

We completely understand your frustration, and you’re definitely not alone in this struggle. Finding truly narrow-fitting shoes can feel like searching for a unicorn in a shoe store, especially when so many styles are designed with a more average width in mind. We’re sorry the straps on the TREAD sandals didn’t feel secure enough for your feet. A loose fit can make even a supportive shoe feel uncomfortable, and we know how disappointing that is when you were hoping they’d work out. We’d be happy to pass your feedback along to our product team, because hearing directly from customers with narrower feet is incredibly valuable. We truly hope we’re able to meet that need more fully in the future. In the meantime, some of our slip-on styles tend to run a bit more snug, and our GURU Team can also give you more personalized guidance on styles that generally fit narrower through the foot. They’d love to help you find your perfect sole mate and hopefully save you from the shoe-store scavenger hunt. You can reach them at [email protected]

Response from KURU FootwearMay 21, 2026

Thank you for the honest feedback. We’re sorry the AI recommendation tool created confusion and gave you conflicting information during your shopping experience. You are absolutely correct that our AI shoe suggestion tool is not designed to replace a human KURU Guru or customer service representative. Its purpose is to help guide customers toward general shoe categories and provide basic information, but it does not always capture the nuance of individual fit, foot shape, medical needs, or personal preferences the way our trained team can. We’re very glad you reached out to our staff and that they were able to provide clearer guidance and support. We truly value the human side of customer care, and feedback like yours helps us continue improving both our tools and our service. We’re also happy to hear the shoes arrived quickly and are feeling stable and comfortable overall aside from the seam near the toe box. We hope they continue to break in well and provide long-term comfort and support for you over the years ahead. If you do feel that the seam is too invasive, please reach out to our gurus at [email protected] and we can help with an exchange for a different style, or a return for a refund.

Response from KURU FootwearMay 7, 2026

Thanks so much for giving us a try and for the kind words about the delivery, construction, and customer service experience. We really appreciate you taking the time to share your feedback. I’m sorry this pair felt too narrow through the toes. We do offer wide widths in many of our styles, and some models are naturally more accommodating than others depending on foot shape and fit preferences. Since your return is already in progress, we’d still love the chance to help you find a pair that feels much more comfortable if you decide to give KURU another try down the road. Our team can help point you toward roomier styles or wide options that may be a much better match for your feet.