KRYPTONITEReviews of kryptonitelock.com

I have been an extremely long-term customer of Kryptonite, having bought my first lock from them back in 2001. I have 2 chain locks, 3 d-locks, a disc lock and many many cable locks all from them. The first time ever I have needed replacement keys and have been totally let down both with regards to delivery time and the company will not answer my emails or messages on social media. In future I will use ABUS as I need to rely on these products.

Kryptonite evolution Pros - High reviews online Cons -Mount unusable: black band ripped and mount won't tighten -Have to bungie cord lock to pannier rack -No response from Kryptonite -No problems with my Abus ultimate lock

My bike and lock was stolen. It's been almost 3 months from when the event and claim was sent through and I am yet to have a response even after numerous attempts to contact them. Complete SCAM! DO NOT trust this company to insure your bike.

The Kryptonite support is absolutely NON-EXISTENT!!! Opened a ticket 20 days ago and no reply, I called their support numerous times, but keep getting an answering machine... With this support how can anyone safely rely on their products!!!... *** Unbelievable ***, despite waiting three weeks for some response to the initial ticket, after that the ticket was closed on 10 November 2023 but until today 24 November 2023 I have received nothing, absolutely NOTHING. So tickets are closed before the actual resolution is provided!!! Does Kryptonite really feel that this is good support?

Appalling customer service, made a claim over a month ago for the free set of keys as I had lost mine, and not heard back!! They don't have a UK contact number! Email and you will not get any response! Never buying a lock from them again, imagine if you ever needed to make a guarantee claim! Stay clear! To much stress and hassle.

Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product. Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

I had my bike stolen from work while using a Kryptonite New York lock - they used an angle grinder to cut through the lock. I had signed up for Krytonite's Anti-Theft protection scheme, so I immediately put in a claim via the website and the response said I would be contacted within 30 working days. Three months later and I've heard nothing back. Reading other reviews, I see that I'm not alone - this scheme seems like a marketing scam. My advice is to go elsewhere and buy a lock from a different manufacturer. EDIT: Now 5 months on and still nothing - so much for them responding in 30 working days. I understand there is a massive backlog, but this is ridiculous. I will never buy another Krytonite product again.

I have bought a Kryptonite lock and twice it has been forced. Twice I bought the anti-theft protection, but when I tried to claim after the lock was forced and my bike stolen, there was no response what so ever from Kryptonite. The insurance is a scam. Don't waste your money.