KRYPTONITE50 years ago, Kryptonite began with a mission. While much has changed in bicycling, and bicycle security, our objective remains the same, we are here to empower you to protect what you value.Through constant innovation, expert guidance, and our never-ending commitment, Kryptonite will continue to pursue our passion and do everything we can to ensure you can go where you want, when you want by offering smart, serious security solutions.
KRYPTONITE (kryptonitelock.com) has 314 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing314 approved reviews, newest moderated first
Tom P.
I contacted support to replace lost key over a month ago, followed up 3 times, and still not heard back from them. I am disappointed because I thought they were a reputable well run company, I was mistaken.
Response from KRYPTONITEOct 26, 2023
I'm sorry to hear your request has gone unanswered. I've requested additional information so that someone can follow up with you as soon as possible.
joe M.
Customer service is unreachable and their phone lines don't work.... now stuck with what to do as I can't contact them in anyway and they don't reply when you submit a request. Very disappointed!
Response from KRYPTONITEOct 23, 2023
Hi Joe - I'm sorry you've had a difficult time reaching a member of our team. I've requested additional information from you so that someone can follow up with you as soon as quickly as possible.
Chris N.
On 10 June I requested a replacement key for a lock (ref #421312) via the website. It took over a month - 20 July - to receive a response, saying that the order will be placed. Still not (Oct 15th) received confirm of despatch or the keys! Are others experiencing such delays? Very slow! I sent a further ticket on the website to chase, but no response. Hoping this review prompts somebody to send a key as I subsequently lost my second original key and can no longer use my bike.
Response from KRYPTONITEOct 16, 2023
Hello - I apologize for the delay in your key replacement request. A member of our team will follow up with you today.
Nobody
Used to have very quick support. One of my locks has seized up so I contacted them on the support site. It’s been a week so having read other reviews I don’t think they’ll be getting back to me. If not I’ll chuck it and buy a different brand next time. Edit. Shockingly fedex have lost my new lock. Now I’m without a lock and have to start the whole process again.
Response from KRYPTONITEOct 13, 2023
Hello - I apologize for the delay in responding to your warranty request, while we work through a backlog. I've requested additional information so that we can prioritize your request. Thank you for your patience.
Jon
No response to my claim. Been months
Response from KRYPTONITEOct 13, 2023
Hello - I'm sorry to hear that no one has responded to your claim. I have requested additional information from you so that I can have someone follow up with you as quickly as possible.
Kat
UPDATE: I received a reply to my review, and what about it? Nothing. I've sent them the info as requested, my 5y cover confirmation email with all the details and NO REPLY. It's been over a month since this occurred. No bike, no money. If I could, I would leave 0 stars. Atrocious service!!!!!! After 2y of using one of the most secure locks from their range, my bike got stolen And that was 2months ago. I contacted them, submitted the police report number, opened 2 tickets so far and haven't got a reponse at all!!!!! I speciffically went for this lock as it has the money back offer in case of theft. Was definitely not worth the money at all. Rubbish lock and rubbish service. AVOID!!!!!
Response from KRYPTONITEOct 10, 2023
I'm sorry to hear no one has contacted you regarding your claim. I've requested additional information so that we can have someone follow up with you as soon as possible.
ramzi M.
Kryptonite is the worst kind of lock , is always blocked when I lock my bike I get difficulties to unlock it , avoid this this pruduct
Response from KRYPTONITEOct 10, 2023
I'm sorry to hear you've experienced complications with our product. Have you submitted a warranty request? I've requested additional information from you so that someone can follow up.
Djamilia
I ordered a second key and paid for it. It never arrived. I tried to get in touch with Kryptonite via the online form twice, never got a reply. This company is a total scam. There is no way to reach them. They take your money and then ghost you. If I could give 0 stars I would. Update: got my spare key on october 04th, more than a month after ordering it. It's sad that trustpilot is the only way to get in touch with kryptonite.
Response from KRYPTONITESep 26, 2023
I'm sorry to hear you never received your key. I've requested additional information so that I can research your request.
