KRYPTONITEReviews of kryptonitelock.com

My 2 bikes were stolen back in August and I did all that was required to report the theft to Kryptonite. However I was never contacted within the 5-7 days as mentioned in the confirmation email. After 30 days, if the bikes were not found therefore I should be eligible for reimbursement but still no new from Kryptonite. I subscribed for the 5 years ATPO but it seems I should not have invested in that unfortunately. [EDIT] It took close to 6 months to get the reimbursement but it came and I can now look into getting 2 new bikes. So it was very long to get an answer but it eventually came. Thank you Kryptonite.

My bike were stolen few months ago. I have the ATPO program and I filed everything according to their website (Pictures, police report, I have the lock and picture of the for proof) but it's been since July so 3 months and no response. I tried to contact them so many times through different channels and not even a single response. Stay away from their locks and ATPO.

I am trying to get in touch to replace my "lifetime guaranteed" lock which has failed. I have had no reply for some weeks and nobody answers their US based telephone line. I am loathe to buy another lock as this one is guaranteed but I fear I have no option. Buyer beware! Do not rely on them for after sales support.

Zero stars for service although lock is very good. Ordered additional keys through Key Safe offer. Original claim acknowledged 11 August 2023 and sent follow up email but no response. May need to try some other avenue as companies shouldn’t be allowed to offer deals if they don’t follow through. Very poor customer service. Expect I’ll get the same automated response from Kryptonite via trustpilot as others received. Please prove me wrong Kryptonite!

My bikes were stolen after two years. I had the Kryptolok 912 Combination Integrated Chain and the thieves just cut the lock. I have the ATPO program and I filed everything according to their website (Pictures, police report, I have the lock for proof) but it's been 3 months and no response. I tried to contact them 6 times through different channels and not even a single response. Stay away from their locks and ATPO.

I bought one of their locks under the belief that should my bike be stolen whilst the lock was in use, the company would reimburse me for the value of my bike. (As previously advertised and stated on my paperwork). My bike was stolen in October 2022. The theives were caught on cctv and the crime was reported to the police. After much fuss trying to find out how to submit a claim, I eventually found the process online and provided all details requested in order to submit my claim. Needless to say, I never heard anything from the company, and it looks like I'm one of many people in the same position. I've since bought myself a new bike which I had to take out finance for, along with an Oxford lock and bike insurance. I will never buy a lock from Kryptonite ever again!

Don’t buy 2 bikes stolen today within 4 mins they simply sprayed @@@@@ into lock freezes lock 3 hits of a hammer boom done watch the whole thing on Cctv there’s videos on YT showing it , disappointed.

The company claims to offer free replacement of their locks which they say have lifetime warranty. They don't however respond to the claim and also don't have an email address on their website so completely impossible to follow up with them...