Kohl'sReviews of kohls.com

100% don't shop with kohls, if you order online and return online or in store they won't refund shipping, shop somewhere else, they should go out of business.like tomorrow!

I have been a loyal Kohls consumer for over 15 years and love the employees at the Kohls on Balboa Ave (even when there was constant turnover). So shopping there had always been a pleasure. Even though “full priced items” were always way too high and outrageous, They had regular sales that were fantastic and coupons that you could use to walk out with a good deal. Along with that they had a good selection of clothing that was current so u could always find something. Majority of my Christmas gifts and birthday gifts have been Kohls items because I could get a better deal at Kohls with a great sale and with the coupons for additional discounts. I loved bragging about the price I paid for the items I got. However, with the new changes that have been happening since the beginning of this year (or actually when they added Sephora ) Things have drastically changed. They got rid of many of the brands that I thought were the best brands they carried and the clothing they bring in now Looks like grandma clothing! I haven’t really seen a good sale since the changes started happening. And now the coupons that you get aren’t even good majority of items in the store! Items are not eligible for coupons and they aren’t on sale, so what is the point of shopping at Kohl’s any longer?? I will not be shopping there any longer because the changes being made are not geared toward the customers that they have always had! No more good sales and prices way to high, clearance isn’t actually a clearance price any longer either and don’t even even get me started on the clearance game they’ve been playing putting it on clearance then back up to regular price then back on clearance then back up to regular price and even higher than regular price it’s ridiculous ! The same items have been on clearance for months and months and months and obviously causing the workers a lot of work to keep that section organized. Are they trying to become a fancy big name store? Are they intentionally trying to dry in a new customer? I would say 90+ percent of customers that shop at Kohl’s do so for the coupons and sales they once had. It’s obvious that the number of customers going to the store are very few these days as I see a handful of people when I have been and only one register open. Occasionally a second register might get opened if they have anyone available. If this is the change they have been wanting then I say great job otherwise., I say rethink your strategy/plan before you end up closing like JCP. You have to remember there are too many online sites that have such fantastic deals that you really have to make it beneficial to the customer to actually go to a store these days.

The bissel carpet cleaner is a one and done product. After 6 months it doesn't hold a charge. I'm extremly disapointed . Too late for a refund or exchange but wont repeat my purchace! I frequently shop but my purchaces have decreased due to the quality of products.

I ordered two pairs of jeans and a small appliance online. About 2 weeks after my order I hadn't received it so I checked online. My order status showed canceled and I never received communication about this. I called in and the customer service agent was unable to she a reason why it had been canceled. The agent created a brand new order on my behalf and submitted it. She gave me the confirmation number and said I should have it in about 10 days. It's now 2 weeks later and I've not received the order so I went online again to check the status of the order. The order shows canceled. I received no communication for the cancel. I called in and spoke with customer service again. I was advised that they would try to reactivate the order and make it go through. They were unable to do this. So they created yet a third order and when I was said and done, the third order was not accepted. They could not explain to me why. I've given up going into the stores because they are so depleted and they are so short staffed. Online experience on customer service is almost worse than in the stores. I'm done with this place.

I tried to place an order online 4 times and all 4 times it got cancelled and my account got locked. When I contact customer service they don’t know why. What is going on?

I called within 60 seconds to cancel order that was placed by mistake and was told it had been fulfilled. I would need to pick up part order at store and the part shipped have to return at store. I am on a fixed income and it cost money to return. The people were rude. I wish I could give Kohls a one star but it wouldn’t let me

Online order submitted to Kohls on Monday > Tuesday got email from Kohls that order was "ready to ship" and my Kohl's card was charged > order stayed in label created status for one week no movement at either Kohls or Fedex > Tuesday week 2 chatted with Kohls associate who said that they could not do anything about the order until Thursday week 2 > Thursday week 2 finally able to cancel order at Kohls but it would take 7 days for the credit to show up on my card. This is terrible customer service especially since the items ordered were actually out of stock which was not communicated to me until 10 days after I submitted the order. Update - two days after I submitted this review, my package finally left Texas. It was delivered 16 days after I placed the order.

I ordered a pair of pants. The second my orders was complete Kohl's sent it to the wrong address in California, but I'm in TN. a 2000 miles difference. They wouldn't let me change it. I'm surprised, they do send my invoice to the correct address. Kohl's say they don't have a corp office nor supervisor. Sheesh! I won't be using them again.