Kohl'sReviews of kohls.com

If I could give them a NEGATIVE 10 I would with a smile on my face!!! I ordered the NINJA Slushie Machine on a Wednesday and delivery date was expected Saturday thru Tuesday....Sunday I look and seen my ordered was canceled. But the kicker is I talked too customer service Saturday and was told it was on the WAY!!!! And also as of today Sunday people are still able to order the same NINJA Slushie Machine online. So Kohls is just letting people order items to get their hopes up high for nothing 😡😡😡

I have been shopping at Kohl's store in Sterling Hgts, Michigan for years but the last few times I have been there things have really changed and not for the good. The store itself has become very messy with things thrown around, Dresses jammed in on racks. My two biggest complaints are they took out the price check machines. When you are buying several items and want to see how much you are spending you cannot remember all the prices so machine comes in handy. Ask about them and was told we took them out and then they walked away. My next complaint is check out. We used to have at least 6 people on checkout at each entrance. They closed the one at one entrance and then changed the other entrance to maybe 2 people if you are lucky. I have had to wait the last two times at least a 1/2 hour to get checked out. People are lined up and no one to help. Two were working and one stopped and left and lady working said I'm alone and you will have to be patient. I can only imagine what it is going to be like during the Holidays. Also, purchased a dress and it was 20% off day for friends and family and they said they could not give me discount for dress as was not honored. Also, Putting in Sephora was one of the stupidest things they ever did At this point in time I'm not sure if I will continue shopping at Kohl's or if there will be a Kohl's in the near future.

I'm not getting receipts for my pick-up orders at the Linden, NJ store. A few of us have complained and nothing is being done about it. If you're cutting down on your expensas, DONT penalized us the customers... why don't YOU give up a 3% cut on your salaries? Without us, the customers shopping at your stores or using the website to shop, YOU wouldn't have a job!!! In addition, Kohl's is way OVERPRICED.... You're NOT Gimbels, Nordstrom nor Sach's 5th Ave. A lot of us can buy somewhere else and get much better deals and probably better quality merchandise too!

This is probably the last review I thought I'd ever write. A review in which I rate Kohl's corporation a 1 and tell of the horrors of having $224 worth of gift cards removed from my acct. An acct I have had for over 6 plus years. I was lied to, repeatedly by customer service, harassed to which it felt accusatory. I lost 2 days before my daughters 18th birthday AND was without my money to shop for her. Fast forward to the Bbb complaint I filed, kohl's response was that they had processed the flip of my gift cards, despite my being told by a representative that there was no record of anything tied to the reference number the first representative gave me. They said it'd take 15 days to arrive. When 24 days passed, I resubmitted another complaint and included that reference number to prove what they said was a lie. Today they respond saying they need the correct address AND that the available balance is much less than they originally had already, PROCESSED. So, if they in fact send them, it's another 15-26 days I wait. This, is unacceptable. It's not the kind of treatment I'd ever expect from the type of company I 'thought' Kohl's was. But more than the loss of money, I'm more devasted at the fact that I no longer trust this company. I am now fearful to add gift cards to my acct, any acct. I now see them as any other department store where I once valued them as top of the line. This has been the worst situation I've ever encountered with a retail store. Please be very careful in regards to how you treat loyal, faithful customers. And customers of Kohls, if you're like me and regularly use your acct and store a gift card, keep the physical card as well or take a picture of the numbers. I don't want anyone else to go through something like this. It's theft to the customer and it's not right. Kohl's, do better.

I received an email yesterday giving me a requested passcode. Stating if I did not request this to call immediately. Since I did not request this, I called. Was transferred to a woman who barely spoke or could understand english. After trying to communicate with her, I finally hung up and called again a few hours later. Got another gentleman who again could not understand or clearly speak English. When I asked him to spell his name, he kept asking me what I needed. He finally transferred me to someone else who could almost speak English. After explaining the reason I was calling, this gentleman told me don’t worry about it. It’s spam. I said excuse me? I get an email for a pass code change and you’re telling me it’s spam? He said yes don’t worry about it. It’s spam if your worried, change your password. Kohl’s has got the worst customer service! First they need to start hiring people who speak English (we speak English is the ithe United States.) Then have someone that actually knows what they’re talking about. This has turned me totally off Kohls. I will be canceling my card and moving to another department store.

I so enjoy going to the store in Rice Lake WI. The service is superb and the store is always clean. The shelves are always full and very well maintained. The discounts are the best and the quality of the clothes is better than most places I have shopped. All of this keeps me coming back year after year.

If I could give a zero review or less I would. On 7/5/2024 I made a purchase for $50.95. The cashier talked me into opening a charge account to save a few bucks. I got the bill and wrote and mailed the check on 7/28/2024. On 8/15/2024 I got a bill from Kohl's for $81.40, for $50.95 + 29.00 late fee and 1.40 interest. I checked my checking account and found that the check had been paid out on 8/13/2024. 16 days after it was mailed. I called Rica (probably a made-up name) employee #1WOW (sounds like another put on), to see what could be done. Turns out nothing can be done because THEY didn't cash the check before my due date. My advice is to avoid Kohl's or if you must shop there use cash only. Their credit card is a cash cow for them in made up late fees and falsified interest fees. I will also be talking to the BBB to see what can be done to warn people of these crooks. Now I have to visit a store to pay my late fee and interest and close my account. More time and money wasted on these jokers...

8/21/24 UPDATE: The plain orange sheets I ordered, finally arrived. Paisley, as well! The whole order is being returned. Haven't even bothered opening up the package of quilts. Why waste my time? Everything gets returned. Horrible customer service. I ordered Queen plain navy blue flannel sheets for my son at college. Paisley sheets were sent. Kohls expects me to drive out of my way, and waste my time, which defeats the purpose of online ordering, and return the sheets to the store. I did not make the error, Kohls erred but I am expected to rectify THEIR mistake. Khols will not send a shipping label for their error. Khols will not expedite the correct order. BUT Khols expects me to pay immediately. I will rectify my mistake and cancel my card and boycott shopping at Kohls. Problem solved.