Expect Great Things when you shop Kohl?s for apparel, shoes, accessories, home products and more! Find top brands at great prices at Kohl?s today!
Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Carol M.
Kohls has nice stuff and nice sales staff but their marketing techniques are a scam. It’s like buying a used car from a disreputable dealership. The rules and deals change right before your eyes. Twice I’ve gotten coupons for 10 dollars off if you spend 25. And both times the things I bought didn’t qualify! I used to love Kohl’s but not anymore. They have lost my trust and my business
M
I placed an online order for 2 items; 1 shows being shipped delivery 8/4 - 8/7. The other item still says waiting for pickup. Finally getting through to a human I was told I have to wait and see if the 2nd item is included. If not I can't call back until 8/12/26! Ridiculous! I of course found the jeans at an amazing price added to the order! Play the waiting game! Today is the 5th and UPS says in transit. Kohls needs to inform customers of this happening ! In the long run the $35 I saved on the jeans wasn't worth it. Now my 16 yr old may or may not get his presents! Never again will I shop at Kohls online, in store ! The reward $$ are supposed to make up for there shoddy service not at all
Cathy H.
I was issued a Kohl's Merchandise Credit with explicit management approval on-site as a final resolution for a transaction. However, upon attempting to utilize these funds, store employees and the current management on duty refused to accept it, citing internal register blocks or system errors. Per Kohl’s official corporate terms, a Kohl’s Merchandise Credit represents verified store funds with no expiration date. A local store's inability or unwillingness to properly bypass an internal system error or perform a manual management override does not invalidate the legal legitimacy of the funds I hold. Refusing to honor this credit constitutes a breach of retail service policy and the wrongful withholding of my balances. Because this issue was formally approved by a store manager at the time of issuance, I expect Kohl's Corporate to uphold the commitment made by its management team.
Hadassah
I live in Belleville Il but go to the KOHLS STORE IN COLLINSVILLE BECAUSE OF THE GREAT CUSTOMER SERVICE BUT ESPECIALLY FROM A GIRL NAMED JENNIFER W. SHE IS THE PERFECT EXAMPLE OF GREAT CUSTOMER SERVICE AND ITS ALWAYS A JOY TO SEE HER ESPECIALLY WHEN I BRING IN MY SERVICE DOG SHE IS EVEN KNOWLEDGEABLE ABOUT SERVICE DOGS BUT SHE TRULY IS A SWEET AND HELPFUL PERSON!
Glori C.
I returned some items at Kohls that I’d bought through Amazon. One item I’d returned never arrived at Amazon and after a while of still not receiving it Amazon charged me. I went to Kohls and spoke to a manager, Esmeralda. She was totally rude and unhelpful. She couldn’t care less if I were charged for something I’d returned to her store even though I had proof I’d returned it to Kohls. I called Amazon. They were wonderful and took care of the issue, refunding my money even though they never did get the product, but my experience with Kohls? Awful. Would give them 0 stars if I could.
Dan G.
Terrible . I ordered a pair of shoes and jeans . Took 2 week to get my shoes still havent got my wrangler jeans over a month. I was told 3 delivery dates . Called said i would get a credit on 7 to 10 days not going told hold my breath. They lost my buisness forever
Michelle J.
They suck, I’m not buying anything else from them. Every single time there is an issue with the order. I’m done just close them down!
BRIAN J D.
If I could leave no stars I would.their customer service has gone down terribly. And they don't care!!!I've emailed,I've called,and chatted with an ignorant associate.All to no availe.We will no longer shop there!!!
