Kohl'sReviews of kohls.com

I created an online account to make a pick up order because they were having a 40% off ONE day sale. Placed my order and then the next morning I check my email to see THEY CANCELLED MY ORDER minutes later. No explanation either. It's idiotic companies like this with overly sensitive AI security that will forever loose money to competitors. I will not give them my business again as it has taught me that shopping online with Kohls is a waste of my time! I love a good sale and even though my order was less than $50, what bothers me the most is that they completely wasted my time.

Kohl's is the absolute worst for online shopping. Not only do they use several different shipping companies i.e. Fedex, Kohl's delivery, USPS they are always 10-14 days out, too long. In store pick up is a joke. It takes 1-5 hours to get notified to go get your order or they like to cancel your order & give no reason why!! I really needed what I ordered THAT day, waited for my pick up notification just to have thrm cancel my order!!! Ordered a similar product elsewhere & got it next day.

I placed an order on July 22 with a delivery dsye of July 28. As of today, July 29 the items still haven't arrived and there is no updated travking info since the 26th. Contacted customer service who said I have to wait 6 more days before they can do anything. Absolutely no regard for customer service/satisfaction

I needed to find another size for a return. Maddie went above and beyond to find the size I was looking for.

Kohls has perfected the art of the scam. We tried to buy a watch today. My daughter found it on her phone but we switched to my phone because my kohls account is linked to my bank. However the watch cost on my account $40.00 more. Same item, same everything. Needless to say, we did not place the order with my account. We bought it using my daughter’s phone and my credit card. I will be closing my account. They are ripping off their loyal customers.

Ordered Levi's in long length, received medium length (marked as long -- so defective pair/bad quality control). Since I'm not near a Kohl's store, I have to pay to return them. They will not budge on their return policy. Will never shop at kohls.com again!

I ordered 2 rugs from Kohls. I paid $100. They ordered the 2 rugs from Amazon and Amazon charges $10 per rug. That's $20 total! Kohls won't match the price so I have to go return them in order the rugs, I really want from amazon for the low price. In my defense, I did check Amazon also and did not see these rugs for sale. Until they came from kohl's with an amazon sticker on them. I took a picture of the rugs that came and put It in Amazon search. And it came up with the exact rugs at the discounted price, which is really all they're worth, because they're very thin, and not good for doormats, to wipe your feet on. I did not expect this kind of conduct from kohl's and a refusal to match the price that they got them for obviously.

Poor experience I had with your online chat customer support team today. The representative I spoke with was condescending, rude, and unwilling to assist me with my issue. This level of service is unacceptable and did not resolve my problem.