Kohl'sReviews of kohls.com

This is completely unacceptable. Kohl’s charged my account a second time approximately a month after the original transaction, which caused my bank account to become overdrawn. I attempted to call the phone number provided on your website, but the call could not be completed. There is also no apparent way to email customer service, and the chat only provides AI-generated responses that were unable to help resolve the issue. At a minimum, Kohl’s should have proactively notified every customer affected by this issue. Customers should not have to discover that they have been charged a second time after the fact, especially when the duplicate charge can result in overdraft fees and other financial consequences. I am extremely disappointed with how this has been handled and no longer feel comfortable ordering from Kohl’s. Whoever was responsible for this billing issue and the decision not to proactively notify affected customers should be held accountable. Additionally, I believe everyone affected should have their original transaction refunded, or otherwise receive appropriate compensation for the inconvenience and financial impact this error caused. I expect Kohl’s to take this matter seriously and provide an explanation of what happened, why customers were not notified, and what will be done to make this right.

Kohl’s Customer Service Was Extremely Disappointing I am very disappointed with Kohl’s customer service regarding my order. I have been waiting more than two weeks for three pairs of children’s shoes that were needed for school. The tracking information had not changed since the 15th, yet I was repeatedly told to simply keep waiting. What makes this especially frustrating is that I have screenshots from three different customer-service chats showing different representatives giving different information. I was told that I could receive a replacement or refund, and then another representative told me to wait until the end of August 24. When I contacted Kohl’s again, I was then told to wait even longer, until September 3. I explained that these are children’s school shoes and that we do not have the money to purchase replacement shoes while waiting for Kohl’s to resolve this issue. Despite that, I continued to receive apologies and requests to wait rather than an actual solution. Customer service should not make promises they cannot keep or provide conflicting information from one representative to another. After waiting this long, I expected Kohl’s to take responsibility and either send replacement shoes immediately or issue a refund. Very frustrating experience. Kohl’s needs to do better when an order is lost or significantly delayed—especially when the customer has already waited more than two weeks.

I've had it. I'm done with waiting weeks for my entire order to be ready for pu because it comes in multiple shipments or just doesn't meet the fulfillment time. I have two separate orders right now. Each has 1 item. AND THOSE ARE DELAYED. As soon as the pu date is 1 -2 days out you can almost bet your life that an email will come saying it's delayed. Kohl's has the worst fulfillment times of any similar stores. I have their CC and no longer wish to shop there.

I wish I could put a zero because kohls.com has double charged me for over almost $700 with the items they said it was a mistake. We’re fine but all this money we don’t have now that’s gone for three or four or five days. They don’t seem like they even care what they did a mistakes mistaken of mistake is once I had two different days money duplicate money come out of my account. I won’t ever shop from Kohl’s again I better get my money back really soon.

Charged me 2x for an online order along with many others. No call email or text about the situation and cannot tell me when the reversal will go thru. This company should be put out of business.

Kohl’s reprocessed purchases I already paid for back in July and ended up putting my bank account $273 in the negative. What makes this even worse is that the duplicate charges did not all happen at once. I was charged again yesterday, so I immediately canceled the affected cards to try to protect my account. Then today, Kohl’s processed another round of the old purchases anyway. Essentially, purchases I had already paid for in July were taken out of my account again over two separate days, even after I took action to stop any further charges. Now, because I had to cancel my cards, I also have to go through and change all of my automatic payments tied to those cards. When I contacted Kohl’s support, I was told there had been some type of batch processing error. However, I received no email warning customers about the issue, no proactive notification, and no apology. I even asked customer service if Kohl’s was offering so much as a coupon or any gesture of goodwill for the inconvenience, and apparently not. A company accidentally pulling hundreds of dollars out of customers’ bank accounts is bad enough. Continuing to process the charges over multiple days while customers are scrambling to protect their accounts, and then not proactively communicating with affected customers, is unacceptable. After this experience, I have no intention of shopping at Kohl’s again.

On checkout a pop up offfering me 45% off this order ifnI joined AARP. I spent $55:to do it.did not get the discount. I called they said they said it was scam. I said it was through your app. I contacted AARP and had to dispute the charge with my bank. Never got an email conformation from Khols as they had my $ from Venmo. Checked they cancled the order and keep my $. When I called they could not tell me why the order was canceled. VERY SCAMMY COMPANY!

Would love to give less than this