Kohl'sReviews of kohls.com

I can never get on the website. never can order on line. website never responds awful awful awful

I’ve been a loyal customer of Kohl’s, but my recent experience at the Greenfield, WI location on September 19, 2024, left me extremely disappointed. The store manager, Cam, denied entry to my service dog, claiming he might relieve himself inside the store. Despite informing her about ADA laws, I was only allowed to purchase one item before being asked to leave. Cam followed us closely while filming, making me feel harassed. I hope Kohl’s improves their staff training on ADA compliance to ensure a more respectful experience for all customers.

Kohl’s transferred my account to capital one without my consent or knowledge and is refusing to close my account, I can’t believe this is legal, I WILL NEVER SHOP KOHLS AGAIN

As others have said terrible experience with ordering online. Item never shipped and they wouldn't let me cancel it until 2 days after the delivery window. For 6 days status was "label created, waiting for carrier to pick it up." A search on.ups for the code said "not a valid number." Can't talk to a real person, do finally did the chat. They wouldn't do anything, just told me to wait. Then today I get the package, no shipping info was ever updated

Called today to pay my bill to find out that it's no good anymore and that my balance was put on a kohls visa that I DON'T WANT and called to let them know as soon as I receive it. Never even activated it. Now I can't pay my bill on time since they canceled my regular charge card. I asked the lady(customer service)how a card that hasn't been activated can even have a balance on it and her response was it was mailed to me activated. Blatantly lying to me. Like I didn't notice the little sticker on the card that said...call this number to activate!!! I will be closing my account as soon as they resend me a REGULAR Kohl's charge so I can pay my bill in full. I would give zero stars if it was an option

WTH! I WENT IN THE STORE TO MAKE A PAYMENT. FIRST THE CUSTOMER SERVICE AREA WAS FULL OF BAGS AND PRODUCTS, NO COUNTER SPACE. NOT PROFESSIONAL OR CLEAN AT ALL. SAID I WANTED TO MAKE A PAYMENT, SHE ASKED ME FOR MY I.D. AND SWIPE MY KOHLS CARD, AND TYPE IN MY SS#, THEN CLICK TO ALLOW THEM TO SCAN IN MY D.L., I SAID I'D LIKE TO PAY IN CASH, THIS WAS TOO MUCH INFORMATION THAT IS PERSONAL, SHE SAID SHE NEEDS ALL THIS FOR A CASH PAYMENT. ARE YOU KIDDING? MY SS# TO USE CASH? WHAT IF A FRIEND WAS MAKING A PAYMENT? WHAT IS THE WORLD COMING TO? HAD AN ACCT FOR 25 YEARS, WILL BE CLOSING IT AND NEVER WALKING BACK INTO THAT EXPENSIVE JUNK STORE.

Never order from them online!!! I recently ordered a perfume set for my girlfriend, and it was confirmed and I was told I’d get a secondary email online when it was ready to be picked up. After three weeks of no message and a promised time of around 10 days, I went in store to try and pick it up just to have gotten an email the night before saying it had been canceled. Horrific service and experience. They haven’t even issued me a refund yet! What a joke!!

Fool me once on a delivery, But twice! that's why I canceled my shopping account and will NEVER buy another thing from Kohls again. The store can stay empty, I say online they sell you stuff they don't have in stock just for the sales then have your money for 14 days to play with now I have to wait for the money to be returned.