Kohl'sReviews of kohls.com

The new setup on Sawmill for check out and returns in one line is going to cause me to not shop here anymore. 15 minutes to return 1 item. Ridiculous

I have been shopping at kohls for last 16 years. Tonight I went into the Deer Park kohls last minute for jeans for my son. I could not find his size in the regular section. I went up to a worker and asked for help and for the first time ever I was not told to make a right turn and then a left turn. She helped me find what I needed and brought me to all the spots in the store where they could possibly be. She went through each pile to help me until I had what I needed. Nellie is is who helped me. On top of that she was so sweet and helped another customer along the way who did not speak English at all. She was very patient and super nice. Best employee ever!! She really went above and beyond what any employee has ever done at any store I have ever been to. Thank you Nellie.

I ordered two gifts to two different states. When I checked the order status one hour later, they were both being shipped to my home, in a third state. I called immediately and was told there was nothing they could do. I had to wait until they were delivered and then return them for a refund and re-order. I finally got to speak to a supervisor and was told the same, but she at last said she could cancel the orders and I would receive a refund in the next thirty days. Unbelievable, undependable and how can they not fix an error on their part if it's not caught in the first 15 minutes? Moral of the story, check your order status immediately to be sure it's correct or you're screwed. Or, alternatively, DO NOT ORDER FROM KOHLS.COM.

Placed online order (directly through the kohls website) and got a email confirmation. My Kohl’s card was charged. Now they can’t find the order number and tell me that I need to contact the card company to dispute it. Kohls credit card can’t help because the charge still says pending and could for several more days. I have spoke to reps on the phone and even went to the store. The store rep was snippy about it (I was not). Never once through the 5 people I spoke to did anyone offer to re-place the order or offer me anything for my trouble. Just told me that I need to have the charge disputed from an order placed on their website. I really needed these items for a gift so now I have to go somewhere else and shop in a hurry.

I placed my order on 10/07/24 online the order confirmation and tracking number for some odd reason Kohl decided to cancel the order and never emailed me about the problem. I had to call Kohl's.com to see where's my order that was to be delivered 10/15/24. Then had to reorder the items this is just crazy. I will never order on line again!!!

I live three hours from a store, so all of my experiences are through the mail. Good luck on getting a refund if you are sent a completely wrong item. They require you to send it back at your expense. I have had a few long telephone calls with customer service where absolutely nothing is resolved. I have been told a refund is processed and of course it is not. I am no longer going to order anything from this worthless company.

I had the most difficult time placing an online order Kohls cancelled it 2 times with no response. So far I have called 4 times to get this resolved. They either tell me their line isn't working or I have to get transferred to an order specialist. Now they are still trying to confirm my cell phone. Thankful that the order specialist is trying to help - but how much more time am I suppose to spend on a order for 2 items???? I can tell you that no matter what I will never order from Kohls again. The amount of time I have wasted on trying to place an order is RIDICULOUS

I ordered online and all my items but one were being sent to my address, one of my items you adjusted for a pick up in Bucktown, I don't even know what state that's in. This is the 2nd time I have had problems ordering from kohl's online. You make it ridiculously difficult to put in my address, I will never order from kohl's online again.