Kohl'sReviews of kohls.com

Who ever thought it was a good idea to make people returning items wait in a purchase line!?!? BAD IDEA!! What a waste of my time! I guess that's how they keep you from returning things!!

Placed an order over a week ago and the item hasn't actually shipped. Because a UPS tracking number was generated, it shows as shopped but item never received by shipper. Online support gas 100's of people waiting for help. Worst online shopping experience. I regret ordering anything from them.

Kohl's Kash Rewards is a SCAM! I earned $15 in Kohl's Kash with a specific purchase. When I placed the order, Kohl's specified that this product earned a $15 Kohl's Kash Coupon to be used during a certain time period. Kohl's sent me an email with a Kohl's Kash coupon for $15. When I placed an order & tried to redeem the $15 coupon, Kohl's only honored $10.69. I read over the entire terms concerning Kohl's Kash. There was nothing in the terms stating anything about reducing the amount of your Kohl's Kash coupon that you earned. Also ordering online for local pick up is an absolute NIGHTMARE. It took an HOUR to place an order for 3 items, because the website kept reverting my pick up store location to a store 90 miles from my home in a different state. I live in south central Pennsylvania & the pick up location kept reverting to a store in Delaware. I kept having to change the store location to my local Kohl's Store & the #$%@ pick up location kept reverting back to the Delaware store! For Every. Single. Item. Every. Single. Time!! I'd add something in the cart & the pick up location reverted back to the Delaware store location. EVERY. SINGLE ITEM that I put in the cart. This was my LAST Kohl's purchase that I will EVER make.

I had deactivated my online account 3-4 years ago due to fraudulent purchases. Today I reactivated my account to make an online purchase, which was successful. In updating the address on my online account, I noticed that under Payment Methods, my Kohls store card had the name Carole Hayes. I have no idea who that is. I called customer service and after holding two different occasions for 15+ minutes, neither CSR was helpful. The 2nd CSR spoke very broken English and was difficult to communicate with. I tried to explain to him what I was seeing in my online account and he stated he could not see what I was talking about. I was so frustrated I hung up. 2 stars because at least when I was transferred to the 2nd CSR, I didn't have to re-verify myself. But for Pete's sake Kohls, if you're hiring offshore CSRs, they should at least be able to speak and understand the English language! That is all.

Ever since they switch the kohls cards to the Capital One Credit cards without my signature, they have dinged my credit over 5 points. It impossible to make a payment in store now. I threw away the credit card cause I did not sign up for it. This is ridiculous. The supervisor at kohls asked me to tell them to waive the late fee but they won't even though I tried to pay in store SEVERAL times. This is a absolutely not okay!

I’d give zero if I could. Spent 351.01 on November 24. Here we are ten days later still pending. Plus…. They have twice now pulled 69.14 out of my account for the same order. I contacting them and they apologized and said it’s holding the money to make sure it all goes through but should only take 7 days. It’s been 10 days and they just keep pulling money out of my account for no reason and holding my money I work for just cz they can. God help this country when everything goes digital

Order a shark hair dryer online. Package showed delivered. I asked neighbors, nothing was delivered. Contact customer service and they told me my only option was to dispute the charge with my credit card. Absolutely absurd option. They were very unhelpful and wouldn’t entertain doing anything about it and I should dispute the charge. Absolutely ridiculous

They shut down my card without notice so I can't order anything online. The customer service guy I had to talk to from Capital One was terrible. He failed to explain anything properly and NEVER proposed a single solution. Apparently Kohl's made some changes, then Capital One made some changes. They deactivated many of customers' existing cards without any notice of any kind. Then they give your account a new number and pretend that they don't know that number. So now I can't buy anything until my new card arrives in the mail in 4-6 days when the items are no longer on sale. Why the heck didn't they just mail out new cards when they shut off the old ones?