Kohl'sReviews of kohls.com

This has been my worst ever online buying experience. Items sent to wrong address then even weeks after the items were returned to sender I have not received a refund. Each call to customer service ends up with a different story from a representative who barely speaks English, I ended up having to dispute the charge with Visa and let them sort it out.

Do not buy from Kohls. We have not received the item and the manager Rick #7094 was horrible. We have purchased thousands over the years but will find a company that knows how to treat customers properly in the future. No customer service only wasted time. Would not recommend

UNRELIABLE!!! BOUGHT A SHOE FOR MY SON FOR CHRISTMAS BUT NEVER RECIEVED THE SHOES AND OTHER ITEM. HIGHLY DISAPPOINTED AND WILL NEVER BUY FROM HERE. WILL ADVISE ANYONE TO STAY AWAY.

On December 6th, I went into the Schaumburg West store to return an item. The item was new, never worn with tags. I purchased it with my Kohls charge on August 30, 2024. After standing in a very long line at the cash register, I produced my charge card in order to initiate the return.The cashier could not find the item in her system. I was given the option of taking a store credit for what the item was currently selling for ($10 less than I paid) or going home and finding the receipt. I left the store, went on to my Kohls app, found the order (I purchased it on line and had it delivered to the store), went back into the store, waited in another very long line. I showed the same cashier a copy of the order, including order, SKU, etc. She searched again, this time searching also by the SKU and told me it was not in the system. She had another cashier help her and that cashier told me the same thing. I asked if a manager could help, they said no, if it wasn't in the system, all they could do was issue a store credit for the current sale price. They told me I could call Customer service, and provided the phone number. Upon calling customer service, I was told she could not help me, but would provide the UPC code and I could go back into the store and see if the cashier could find the item using that. I then called the store and asked for a Store Manager. I explained the situation and he told me they couldn't find the item because it had been over 90 days since I purchased it and the return policy was 90 days and the items are wiped from my account after that. He never asked me if I used a Kohls card to purchase the item, which I have since researched and found that if a Kohls card was used for purchase, the return policy is 120 days. I told him the cashiers never mentioned it was because of the 90 day return policy, and I was unaware of a 90 day return policy. He said it's "all over the web site and on your receipt". I was in the process of responding to that when he interrupted me and "thanks for calling" and hung up on me. I have been a Kohls customer for many years, and frankly, I'm shocked at this level of customer service. Not only are the cashiers uninformed on policy and unable to help customers (although they are very pleasant), but clearly not trained for any level of customer service. The customer service person (855-564-5705) also had no idea on how to help, She had difficulty understanding the issue, telling me it was a "store issue", But the behaviour of the Store Manager was honestly shocking. If this is the new model Kohls is following for customer service and store management, I'm disappointed. There are other retail stores in my area, I have choices.

Kohls online shopping is terrible! They need to fix their website issues. I have tried to use VALID coupons that do not apply. This issue has happened multiple times, and have had to be resolved by phone. The online Chat also does not work, as it does not contact you to a Associate. Extremely frustrating.

The experience I had was when I checked out. The gentleman that checked me out at store 0251 (michael) was very nice, respectful and helpful. The manager (female) was very rude. It was at 10p.m.

The customer service team was HORRIBLE.. one of my orders was lost in transit by UPS.. they refunded me LESS than what they charged me originally.. how is that possible? Why do I have to call the customer service team to complain about this? It shouldn’t be happening

I would give more than 1 star if I could. Terrible company that would lose a customer of 40+ year over $8.95. They say you have 30 mins. to cancel an order but that is a lie. You can't even cancel after 2 mins. NEVER AGAIN.