Kohl'sReviews of kohls.com

I shipped out to bathing suits to the total of $67. I said that I would get free shipping. However when they used my Cole’s cash which I did not authorize, they took that off and charged me 895 for shipping.

Stay away from this chain Deceptive business practices. Ordered on line, no problem, finished up went to check out and pop up, on Kohls website, asked if I wanted to use my $10 kohls money. Since I knew that I had 10 in credit I said sure and a new green screen came up. Figuring that I was on Kohls site I filled in the info and the next thing I was charged $2 x3 for a smart shopper site with a 16.35 monthly cost. Called Kohls they had the order but I would need to dispute this with my bank. I started using Kohls to shift from amazon and walmart ( not a fan of either one's take on the world) I WILL NEVER SHOP WITH THIS CHAIN AGAIN. So now I have to dispute this, with my bank and I never received my $10 credit. STAY AWAY

If shopping couldn’t get any worse at Kohl’s when they say that you’re getting a deal when you’re really not now they take away the 10 day grace period with the Kohl’s cash. And apparently did it in May but yet didn’t announce it to anyone else that they did that so now essentially Kohl’s I feel like has stolen $30 worth of clothes cash from me. Didn’t wanna make anything right after being told on the phone at my local Kohl’s that it was still accepted after 10 days so then I went in and it’s not because of their policy change like seriously apparently Kohl’s can’t cut any of us a break. They just wanted to steal more money from everyone. They give us like five days to spend the Kohl’s cash and that’s it. So make sure you all spend your Kohl’s cash on time because they will not make it right nor do the supervisors or anybody and if you can shop somewhere else and get your item somewhere else I would do that honestly, I probably won’t shop at Kohl’s anymore.

Shopped on Monday for so called military discount. It’s mostly a sham. So many brands are excluded. No notice or transparency up front. Just embarrassment to be taken by surprise at checkout. Feels like bait and switch.

We purchased 3 pairs of jeans for my husband in St George, UT. We get home to our small town in Arizona where there are NO Kohls stores, six hrs away, just to find out the checker didn't renovated one of the tags from the jeans. Kohls customer service is foreign and not easy to understand. They offered $5 Kohls cash for a $50 pair of jeans or i can send for a return at my expense. Kohls has gone to crap like most places.

There are no prices on items and no scanner to check price. You need to stand in line to have a cashier check price. I guess kohls assumes you'll just make the purchase since I stood in line. Thats a load. Walked out and not going back.. Cashier said she was told the scanners were no longer needed Stupid ploy to save money? Nope lose money

Lately Kohls is either hiring people who don't have any work ethics or people have become lazy lately and hate to be working but need a paycheck. I ordered 3 store picks and each of the garment were stuffed in a plastic bag, the garment was not even folded properly. I had a delivery order for 4 items and all items where stuffed in a little bag, unfolded and mailed. You open the package and look at the wrinkled condition and don't even want to try them. I am returning all 4 packages and will stay away from this store. Order # 6643718641, 6644457816, 6644454873 and 6644421509

I recently had 2 damaged orders. I reached out for the 1st thinking I could get a replacement [I earned Kohls cash btw]. I was told that I could exchange the damaged items in store or return. Really? I never thought of that! I had to order online b/c not in store and would lose my Kohls cash if returned. After back and forth, I finally got a replacement order. Next order, damaged. 3rd recent order after 12 days never arrived despite saying it arrived on day 11 [still too long imo]. I reached out for a refund and told to wait a few days and call back. I refused and wanted my money back. No apology for the lost items, slow shipping,etc. You get no one in the USA so a language barrier and they just repeat info back to you that you already know as a customer. I think I am done ordering online from them.