Kohl'sReviews of kohls.com

The sizing for women's and junior's is 100% off. When I try to shop for business wear, and the sizes are so off I pick the next size up which ends up being WAY too big but the next size down is too small! Then your women's blazers...I had to pick out a size 14 because a size 8, 10, and 12 were so small I couldn't even fit my arms into them! I am not a big girl by any means, so this is just ridiculous that I can't find any sizes that would fit me. its either too small or way too big. Because of this, I will NEVER shop at Kohl's again. Poor quality and whom ever made these clothes is TERRIBLE!

Like the review says. I cant stand the website. Major issues.

I was given Kohls cash and told I could use it after the expiration date due to a pending hospital stay. I purchased a $500 vacuum at Kohls to get the Kohls Cash, instead of purchasing it on sale elsewhere. When I tried to use the Kohls cash I was to.d their policy changed and they would not honor the Kohls Cash. I went on their Facebook and they have many fake Facebook pages to tell off any poster with a complaint. They refused to even answer any messages. The worst customer service. I was a customer for over twenty years. Never again. Buyer beware.

I recently placed an order online for a store pick-up. The order was for two curtain panels. After it was confirmed, I was sent an email saying only one was available but my Kohl's card was charged anyway. I think this is poor customer service. I was unable to cancel it via the central customer service chat. So I had to call the store directly and after sitting on hold for 5 minutes I was able to cancel it with a customer service associate. So, I ordered the same items again for a different store in my area as the website showed 2 were available at that store. After it was confirmed, I was sent an email saying only one was available and again my card was charged. So I called that store to cancel it but the manager refused to do so. They told me I could come in and pick it up and return it for a refund, or just wait until the hold expires. This is absolutely the worst customer service I have ever received! I'm done with Kohls and Kohls.com.

You buy a product, the store scans it during your purchase and records the product sold. Go to return the product without a receipt and get the lowest price it has sold. Now, this store clearly can rescan that item and know the date and price it sold for; total scam I will never shop here again!

I used to think Kohl's the franchises as well as Kohl's the website had a trustworthy image. This holiday season they have proven me wrong. I placed two orders in two days. Both included "pick-up in store" as well as "shipping." I wouldn't normally have items shipped to me, but they had a "get it by December 24th!" guarantee which I couldn't pass up. News flash: If it sounds too good to be true, it probably is. Do your shopping in advance! First, I waited for the items to be ready in-store. I went to the store and waited patiently for them to retrieve my items. They pulled one incorrect item, and another was damaged and opened. I was lucky that I noticed and they corrected it for me. I waited and waited for my other items to ship. I then noticed that my shipping address was transcribed wrong. I waited an hour to speak with them on the phone. They told me after all that waiting that my gripe was with USPS and to call them instead. I later noticed that it was UPS, not USPS, who was handling my items. Luckily they changed the addresses for me, it being a small town and all. Finally one item did arrive, but nothing was shipped together, a pretty big inconvenience. Today I received an email saying that one item was cancelled, as it was "out of stock." That's interesting, considering that they were willing to accept my money for it. I don't think companies should sell things if they no longer have them in stock. That is simply dishonest, and not at all in the Christmas spirit of giving. I am sure that I am not the only person this has happened to, them being willing to sell items they do not have after all. Basically everything that could have gone wrong in my experience with Kohl's, has gone wrong. When I called customer service to see why they cancelled my purchase without my consent, they offered me 15% off the item and tried to placate me by saying that it would arrive by December 29th, aka after the date that they promised it would arrive initially. I was insulted by the offer. They reneged on their guarantee to get me my purchase by the 24th so why would I trust them a second time? I said no thank you. Next year I will not be shopping at Kohl's, and I will try to do my shopping in advance.

I ordered an egg slicer, a cardigan, a shirt, and a sweater with a belt. I was sent the sweater with a belt, and 3 sweaters that are the same, but different colors. I called customer service and they said that my only 2 options were to re-order (including re-pay) the items I did not get and return the wrong items (my account would be refunded in 7-10 business days) or I could return the wrong items and my account would be refunded in 7-10 business days. No other options! This is not the time of year having extra money laying around to pay for my order twice, because they screwed up???? I will not be using them ever again! I will take my money elsewhere!!!!

If the associate gets tired of responding, she hangs up the phone or transfers to an another one without even saying please hold. Very rude.