Kohl'sReviews of kohls.com

Briefly, the tracking method was misleading - it kept saying my package was still in transit - yet they sent two pairs of pants in separate packages. Received one and found out the other had been delivered they say a week before -- only I never received it - was it actually delivered or stolen? I don't know...but when I got customer service on the phone the guy barely spoke English (they must outsource or just hire people not fit for the position) and it was frustrating. He's asking why I didn't call the post office - gee I don't know,maybe because it said FedEx was delivering it and I didn't know until now it was ever delivered...never got an email at all...not a confirmation email, nothing..then I "chat" customer service, because Lord knows there is no easy way to find a phone number or email or address and over and over kept asking just for an email address/phone number to send my complaint and they would simply not respond to the question and just kept roboticallly saying they would check my order and asked for my contact info which I had already sent them in the chat! Even a Supervisor comes on and still will not answer the only question I had, which was for an email or phone number. So I am without the second pair of jeans, spent $68 and rec'd one pair stuffed in my mailbox today and the other is who knows where and I don't know if my account will be credit or what - because I speak English and now I have to waste time following up on this....and really wanted the jeans I ordered, and really can't afford to spend $68 on one pair of jeans that are $24 in the store. So no, no way would I recommend ordering from Kohls!

I closed my Kohls card today due to name change. Very frustrated with different information given. Had to "Mail" court document and need to "fax" drivers license and social security card . Why ? Isn't court document valid enough for the change ? And why didn't the first rep told me at first ? Too complicated and didn't want to give my social security to Kohls... I closed my account with them today and will not shop at the store anymore.

Ok, so I got a kohl's 30 percent off coupon in the mail. Needed some slacks. Went shopping and bought two pair. Got a $20.00 coupon because of the cost. Slacks didn't fit. Waited for coupon dates to return slacks and get two pair that fit. I would use the coupon for a discount on another purchase. No employee at the customer service desk (imagine that). Waited 3 minutes and a grumpy lady came out a back room door. No smile, no how are you, a "you want to return something?" I told her I wanted to return the slacks that didn't fit, get two pair that did and use my $20.00 to purchase something else. She went on to tell me that my replacement slacks had to be the EXACT price of the slacks I was returning or I would lose the $20.00 coupon. I told her that would force me to buy the same manufacturers and style and they wouldn't fit either. I told her I would buy slacks that were more expensive. She said that wasn't an option. My thought was that this person was stupid. I returned the slacks and lost the coupon. I emailed "customer service". I got the same story, maybe they should change the name. I did determine that not only was the lady in the store stupid, a prerequisite to be a customer service rep with kohl's must be a 7th grade education. Will never shop there again.

I will no longer be going to Kohls, in spite of how much I loved it. My 19-year old chose to buy a suit there. We stood in a long line at the check-out until an additional checker was called up. Clearly, she had not wanted to be there. My son had never purchased a suit and it was the most money he'd ever spent on clothes. I wish we'd have taken our business elsewhere right then and there. I had told him that we'd be offered to apply for a credit card and thus save money. No offers or friendly customer service from this young lady--not a chance. To top it off, he was dressing for his formal and realized she'd not taken the security tag off the slacks. Now the inconvenience of a trip back to Joplin (not where we live so this was added expense on top of the inconvenience). I feel that we should have gotten at least a coupon for what it cost us in time and money. I do not plan on ever going back.

I ordered something online and the package was never delivered. It took a couple of months of many emails, phone calls, and posting on FB to finally resolve the problem. And its only my own persistence that got a resolution. This is something Kohl's should really work on to improve.

This is by far the worst customer service I have ever received. I placed an order for a few items and got an email saying my order has been cancelled. I called and they kept redirecting me to different departments. Come to find out Kohl's closed my account because they thought there was fraudulent activity (there wasn't) and they did so without telling me. The customer service associates I spoke with were extremely rude. In the end, they told me they wouldn't talk to me anymore about my account because my mom's name was on the account as well. She called twice and had no luck. They finally let we re-place the order, which took about 40 minutes on the phone. They told her they fixed the problem, unblocked the account, etc. I got an email 20 minutes later saying that order had been cancelled. When she called, they told her they would only talk to me. It would be really nice if Kohl's customer service could get on the same page! (Three placed orders later and not a single one has gone through).

Went there to get a necklace. I asked the associate if she could help me when she was done with the lady she was helping but then she helped 2 other people and then her co workers came over and she was talking about how she went out last night and was sooo hungover at work this morning. So after an hour I left.

Kohls has set up a policy that is ridiculous, you spend a lot of money to earn Kohls cash which is a gift certificate back into their store basically to spend more money usually,and you can not use it if it is past the date that is listed on the Kohl's cash. If you go in and spend a lot of money you should be able to use it end of story period. they don't even let you use it immediately which is ridiculous. They make you wait a week to even use it and they only let you use it for about 2 weeks Of time then you cannot use it, and you spend usually $50 for only $10 in the store ,which is a good tactic to get you to spend money in there company but a 2 week period Of time in the future is ridiculous. They should atleast give you a year to use it and let you use it right away because you really earned that and you followed all the rules. They make you wait a week even to use it and they only let you have it to be used for about 2 weeks. Of time then you cannot use it again and you sent usually 50 dollars for only 10 dollars in the store which is it very much but it's better than nothing which is a good tactics to get you to spend money in there company but a 2 week period Of time in the future is ridiculous. They should atleast give you a year to use it in let you use it right away because you really earned that and you followed their rules.