Kohl'sReviews of kohls.com

They said they were using UPS NOT USPS to deliver my package. Their tracking availability was non existent. Even entering the tracking number on the UPS site showed no information or updates. It took 1 week to get my order to my town, I ordered an outerwear jacket, they then transferred the order to USPS for final delivery. Huh! Didn't know a transfer like that could be made... Nevertheless, the order took way too long with no supporting tracking information to provide comfort on delivery. Horrible experience!!

I recently placed an order from kohls. I received my order and 2 out of 4 items were incorrect. When calling customer service they will not send me the correct items and correct their mistake. Their policy is for me to go to the store returning incorrect items getting a refund and then i have to reorder the correct items. If that is not enough of a hassel I received Kohls cash which will be taken off when returning the items. So because someone in there warehouse made 2 mistakes i lose my Kohls cash, have to go to the store and reorder my items hoping they are still in stock. I will NEVER order from Kohls online again for all this hassel and Kohls not willing to correct their mistake. I have to correct their mistake.

My husband is tall and has long arms. Not abnormally long, but too long for a normal large long sleeved shirt. Especially in flannel. I saw my neighbor standing outside and he had on a new flannel shirt and I asked him where he got it from. He is tall with very long arms too. He said Kohl's is the store his wife gets all of his clothes from. Well, two taps later on the computer and there it is. An entire world of Big and Tall clothes from long sleeved T-shirts to long legged flannel P.J.s. Kohl's carries many brands of big and tall so there is a huge selection. The website even has a sizing strategy so I was able to select the proper sizes. Long story short, everything I ordered fit as expected and was of good quality and workmanship. Everything has been washed many, many times and all are long armed or long legged as ordered. You can't beat free shipping either. I highly recommend this store online to everyone.

Kohls is now using ontrac for shipping. on 8 orders i have never received 4 orders and 3 were over 30 days late. Meanwhile my money is tied up with the purchase and is not refunded. THIS IS THE 8TH ORDER, SO FAR NOT RECEIVED ON TIME. DO NOT USE ANY COMPANY THAT USES ONTRAC FOR DELIVERY SUCH AS AMAZON, WALMART OR KOHLS SO FAR FOR ME. THE SELLING COMPANY IS SAVING 30% BUT THE SHIPPER CANNOT DELIVER ON TIME. AND I WAS PAYING FOR PRIME AND SHIPSMART. HAD NO MEANING TO ONTRAC. DUMP KOHLS TIL THEY DUMP ONTRAC.

The way they treat loyal hard working employees is disgusting! He checks the schedule every Monday, been doing it for 10 years.....new manager and all of a sudden he is terminated because he missed 2 shifts..... So we go in the find out what happened and she refuses to let me in the room with them, tells him we post the schedule Friday sorry too bad.... He literally got an award for perfect attendance last year..... and if a 70 something year old man doesn't show up for a shift a humman would call to see if he was ok! What is wrong with this world!!!They didn't have him on for almost a month after the holidays and then they put him on the schedule for 2 days in a row, with 2 days notice and dont even call when he doesn't show and don't bother tell him that he was terminated until he calls to see when they were going to have him back on the schedule! Absolutely NOT ok! Unacceptable!!!! 10 years of loyal service without even a courtesy call!

I was truly impressed today by Kohls.com customer service. I had placed an online order and wanted to exchange some of the items for a different size. I called kohls.com customer service and the associate who helped me was very courteous, polite and smart. He could place another order for me with price match in the sizes that I wanted without any hassle. When I got an email about the order, I realized that he ordered one of the items in the wrong size. Even though he made a mistake, I am still super happy with kohls because I called again and another person could help me with cancelling that order and placing it again with the correct sizes, again without any hassle. I am not deducting any stars for the mistake that one associate made because we all are humans and we all make mistakes. It is about you handle that mistake and how courteous you are to the customer. Very impressed that Kohls has got it right!

Their shoes are of VERY POOR quality.. I bought a pair of shoes, in two months the shoes started coming apart. I had bought a pair previously for my granddaughter same thing in a few months they fail completely apart. I though she was just being rough on the shoes, after buying a pair for myself, I realized the shoes there are just POOR QUALITY !!!!

I love shopping at kohl's (Grandforks,nd)I shop there often,they have these great "comfort stretch" pants that I love&wear out on date or for work,But today 1/17/2017,I felt I was being watch by one of the employees, she followed me when I went from the make-up dept to the jewelry dept.I almost ask her are yo uh watching me? That really made me angery.