Kohl'sReviews of kohls.com

Wish I had checked this site before I ordered from Kohl's.com. I placed an order (my first and last), got an email confirmation and a tracking # and that's as far as it ever went. Tracking info showed the label was printed and that is where the order processing stopped. After a week I called customer service and was told the order would be canceled. Literally one minute later, I got an email stating it was "too late" to cancel. I had to call back and talk to a supervisor who told me it would take 48 hours to process the cancellation and I haven't received any confirmation of that conversation at all. I assume I'm going to have to dispute the credit card charge in order to recoup the loss. This is ridiculous. I shop online all the time and this sort of thing just doesn't happen anymore with reputable companies. Kohl's buyers beware.

KHOL'S customer service for online orders is HORRIBLE and their managers are clueless. Don't frustrate your self if at all possible go with any other company. It s not worth the aggravation.

I'm livid, in the past month in a half I've had to place the same damn order 3 times only to receive 2 out of the 10 items I ordered! Was told by customer service after the first misdirected delivery that the old address had been deleted. Only to get an email stating a delivery was made today which again wasn't received by me.... Furthermore, I have yet to be FULLY reimbursed for the first 2 orders!

RIP OFF I ordered 3 tank tops on line--immediately after ordered I wanted to cancel because they decided I would pick up 2 tank tops and pay nearly 9.00 to have one shipped..but it stated unable to cancel order --will NEVER buy on line again from KOHL's---poor experience.....really 9.00 to ship one tank top not even weighing a pound--RIP -OFF

I have had a Kohl's credit account for over 13 years. During that time I have paid the balance in full when due. I recently had back surgery and was in the hospital and missed a payment. Kohl's did not notify me via phone call, E-mail, or letter. (I know it is not required by law to do so). However, they immediately reported a delinquency to all 3 credit bureaus. My FICO score dropped from 812 to 728 causing me to pay more for a car loan. I sent 2 letters to the CEO, Mr. Kevin Mansell requesting re-consideration since my account has always been on time. In fact I have never been late on any account in over 40 years. His assistant would not even show him the letters that I sent, stating that "he was too busy to talk to or deal with customer issues." I feel that Kohl's needs to be sensitive to loyal customers and at least give them the right to be heard and not censored by assistant staff members.

I made an order on October 12, 2017 with Kohls. I ordered six different things and on October 17 I received two of the things. The rest of the order was supposed to be delivered on October 18th. I received a box from Kohls on that day with our address on it, but inside was not my things. There was a packing slip addressed to Peachtree Georgia with several items that should have been sent to that address instead of ours. Since this time we have been having a nightmare trying to get our stuff. Rude customer service, (they always respond in the middle of the night with emails) telling it was delivered. They can't figure out that box was addressed to us wrongly - it had someone else's order in it. My husband took it back to the store here in League City, Texas yesterday and they took it gladly - of course. But they then proceeded to tell us it was the post office's fault and not theirs. They said our box was delivered!!!! Are they idiots that can't understand the mixup? Every day for the last week we have been in contact with them. All the same junk!!! Say our box was delivered to us. Nothing!!! No help whatsoever. I can't even believe a company can be in business this long treating customers like they are lying. I will never ever order from them again. Never go through something like us again!!!! Save yourselves a big headache and order from another company - Never had problems with JCPenney, Target, or Amazon.

My husband purchased an apple watch for me as anniversary gift off of the khols.com website. They had the apple watch series 3 listed at $249.00. When they shipped the watch, they sent a series 1. Prior to this I called custmer service that following Monday to check on my order and the gentleman on the phone said I should get the watch I ordered. When the wrong watch arrived, I made asecond call. They refused to honor the price that I paid for the series 3 watch. (They changed the description on the website to a series 1, so it would reflect what I paid.) Went into the Columbia, Md location to exchange the watch and see if they would honor the price, because it was clearly a Khols mistake. They refused as well. I would not recommend shoping with them at all. My experience was filled with disappointment, save yourself the frustration and shop another big box store.

My new husband and I registered here for our wedding. The wedding was two weeks ago and we have received most of our gifts. How ever three days after the wedding they deleted our registry and I know for a fact we have not got all the gifts. One gift is a very nice set of pots and pan and when I called to see if they could tell me where is, they said the computer could only see what I could, it also took them 30 mins of me being on hold to find out they were no help at all. I wouldn't recommend that you do any kind of registry with them. We also registered at bed bath and beyond and they have been incredible, we had a large wedding and they were able to help with anything I have needed.