Kohl'sReviews of kohls.com

Very disappointed at Boardman,Ohio store 44512. The store is a disorganized mess like some bargain basement shop with odd pieces of clothing and sizes. Newer items are mixed with clearance and the racks are not sorted by size. It used to be one of my favorite places to shop but it's gone downhill now. Also a new buyer is needed. Mostly unattractive clothing, the petite department was awful. It seems there is lack of leadership and talent across the board. The store won't survive like this

I went to Kohl’s in Roanoke, VA on Monday, 9/1 to return an item and the refunded amount was less than what I paid for the item. The cashier called the manager, Jeremy, to explain the discrepancy. Jeremy was rude and condescending when explaining the matter as if I didn’t understand his explanation. If Kohl’s promotes someone to be a manager, the least they should do is to teach them how to properly speak to a customer and avoid being rude. That should be the basic requirement for any employee, especially a manager. This experience makes me not want to shop at Kohl’s again.

I visited Kohls and after i got home i realized i was charged 2 times for same item. When i returned to be reimbursed for their mistake. The employee called mgr and mgr told me she will reimburse this time. I asked her what this meant because it was their mistake. She went on to say we need to check the video. I told her it was no problem that she could do this. She told me that it takes days. I told her no problem i can wait but she continued to give me my funds back. The girl was so unfriendly and looked at me and made me feel as if I was trying to get over on them. So far from the truth and I feel she could of said she was sorry. Instead I walked out feeling like I was accused of being a thief. I am a senior citizen and work hard for my money and in all my years had no desire to lie about something that i know i was right. I am never visiting Kohls and my family will not shop there.

Kline ordering is a joke. I made an order on the 25. Then an order on the 29. The order on the 25 is still setting in fulfillment nothing has changed from the day I did order. Receive order is sept 2 to the 5. At this point everything I ordered is out of stock. Yet no answers if it even getting filled. Let alone they charged my credit card Yet I can’t do anything till after the 5. Clearly it needs sometime in shipping yet they keep saying the can not do anything till after the 5. M card is now maxed out so before going out of stock. I couldn’t even rebuy anything. Sale ends in the 2 My order from the 29 th has already shipped 25 things out ordered. Will also be delivered n The second. Thank along to customer service is a joke! They have not one answer how if everything is out of stock can I even receive anything. After this lesson learnt. I will order from Amazon. Then getting my order within a day or to. With No hassle My credit card. I will just pay off and no longer keeping a Kohl’s charge card. Also online ordering is 50% higher than in store. Good luck to everyone. But I don’t have the time to deal with a company that doesn’t care about a customer. Sales or no sales. Peace out Kohl’s.

Customer service? More like customer disservice. Management is rude and unwilling to help. Staff are useless and could’ve answered my question over the phone but told me to come in and speak with the manager who didn’t care about the misleading kohls cash emails and offered no help. I won’t be shopping at Kohls again. Left a

Just got back from Kohls, I went to return 2 shirts that were to small that I got 3 weeks ago and swap for right size ones, they were 12.99 ea. The right size ones were on sale for 9.99 ea. Kohls gave me 7.99 for each because I didn't have the receipt....what a rip-off... lost 10.00 for no receipt on a return/size exchange....beware of this.

I was a loyal Kohl's customer. I loved their clearance sales. Everything they have on clearance, is priced so high, that I would not buy it with a 70% off coupon. I shop at Marden's in Maine and boy oh boy the deals I get! I can never shop at Kohl's again. $1.00 Tooby-doo kids bikini's! I bought about 25 of them to give to the kids of SXM. Great deals. Boys Gorgeous button down Wrangler shirts in amazing colors and patterns, just $3.00 each. Now these are deals....Any outfit Kohl's has on clearance, I can buy for 75% less, literally. Shop elsewhere. This is no longer a darling of a store.

I have been a Kohls customer for well over 30 years. I recently received Kohl’s cash of over $100 for vacation shopping. I wasn’t able to use it because the shopping days were while I was out of town and then I became sick on vacation. I don’t shop for clothes online because I need to try them on. Due to the vacation and illness I was not able to use the kohls cash coupons during the time period shown on the coupons. I called them to tell them the situation and to ask for them to be reissued. They used to be able to do this as they did this for me one other time I was out of town. This time they absolutely said they will not extend or reissue Kohls cash under any circumstances. They are not the same company they used to be. I have spent so much money at Kohls over the years but they have lost a long time customer