Kohl'sReviews of kohls.com

I was in Kohl's in Mesquite Tx yesterday with my family doing some Christmas shopping. My four year old son did not want myself or my girlfriend to see what he had picked out for us, so I had a wallet in a metal case under my arm as I walked to the front requester. I took the item from under my arm paid for the item and walk out the front door. As I walk out I have a gentlemen approach us saying " excuse me I need to make sure what ever you concealed in your purse you paid for". I was completely embarrassed and said to him "excuse me" I was shocked and confused by this man. I asked him as I opened my purse what did he see me conceal? He could not tell me what I was being accused of stealing what the item was. I have been in Management for over ten years I knew he had no right to stop me after he could not tell me what I paid for at the register or what I had put into my purse, "BAD STOP". After asking him about his top ten steps before stopping me he knew he illegally stopped and accused me of stealing. He did not keep visual eye on me or watched me pay for the item he accused me of stealing. While my four year old told him "we don't steal we are good people", I was so upset. I went back into the store spoke with a manager about the situation and asked for the Corporate Office number along with the District LP number because I will be making a formal complaint. I was given the wrong information never once did I receive an apology. I had to return to the store a second time and refuse to leave till I had the correct contact information, again by a different manager was never even given an apology for my experience at there store. The embarrassment not only in front of other shoppers but my son of someone accusing me of stealing a $20 wallet is inexcusable. I will never shop at another Kohl's store and I will continue to tell my experience to everyone I know of the unprofessional team working in your stores.

One star for worst online service I have ever encountered. I ordered 4 pieces of fine jewelry. Two pieces were delivered. Two were returned. No one knows why. Making matters worse, no email to inform me of the their actions. After a3 weeks I had to hunt down Kohl’s.com’s phone number, only to be informed three days before Christmas they screwed up my wife’s Christmas present. Take my advice, use Amazon, never Kohl’s.

Ordered pair of boots as a gift for my wife for Christmas. Received them this Thursday. I opened the sealed bag to find a smashed and torn box. Opening the box there is only 1 boot not a pair like I ordered just 1 boot. Spoke with 3 associates. Was told they could get me another pair between December 28th and January 4th. I asked for them to be expedited but got the same answer 3 times. I would have hoped being it was their mess up they might overnight them seeing that Christmas is Tuesday. But not the case. A refund has been issued and I emailed and called again today (Friday) I asked to purchase the boots and Kohl’s overnight them. I was told it would be a new order and I would have to pay extra to get them here, which is 30 dollars. You would have that they would make it right.

Kohls has mispicked my xmas order twice. The worst part is they won't send a shipping label for their mistake. I have to return the items to the store, which is a 45 min drive. Also their customer service reps are not even in the USA. I will never order from them again. What a hassle

On top of a bad shopping issue, I can make zero contact with head quarters, to discuss the problem after being totally unsatisfied speaking with shipping customer care. I waited on hold for 15 minutes today before agreeing to a "call back" when it was my turn. That was 6 hours ago. Absolutely bull! No FB page, or way to just call speak to a human! Absolutely unacceptable.

Upsurb your coupons exclude now toys and sports stuff plus the list of other things they dont. Your stuff way over priced and I will not be shopping there ever again. Your register people shpuld let customer know this, I bought 15 items that were excluded today and had no clue. Had to return everything!!

Although I did not experience rude conduct, this is what happened. I ordered a bluetooth speaker with clock radio & 2 selfie sticks. I had to drive 2 hours to where I have my parcels delivered. First, there is a cost for the store to accept my parcels, and second , I am a Canadian citizen, therefore, paying duty is required. When I got back home, I opened my parcels to find all packaging was dirty, torn, and almost flattened. (the packages were shipped in an envelope only, not a box). Both selfie sticks were broken, 1 had no remote. The clock had no adapter. The service I received from the rep on the phone was professional as expected, however, no compensation offered for the inconvenience other than a refund for the items. No compensation for the additional expenses on purchasing these items. I would have accepted a replacement of the clock, however, they were no longer available, so a refund was really the only option for me. I later received an email with an apology. This does not help me in searching for another gift with only 7 days left until Christmas. I have taken pictures of the packaging of my items and would like to post, but, unsure how to do this Terrible experience. May have lost my business.

Shopped on Black Friday spent 4 hours in the store. 2+ hours in line due to issues with the registers. Got $120 Kohl’s cash as a part of the Black Friday specials. Traveled over an hour to go to this location. Was not able to get back down to the store to use the cash during the dates listed on the cash. Placed a call to the store just to be sure I could still use the cash beyond the dates listed as I had done in the past when I was unable to make it down. Was told yes I could and to bring the coupon into the store and speak to a manager. I traveled over and hour again shopped for over an hour got to the register and asked for whom ever Can assist with the Kohls cash issue. Was told I could not use it because there is only a 10 day grace period. I just don’t understand why the person on the phone did not tell me this as I could have changed my plans based on this information. I called customer service spent 45 minutes on the phone just to get the information through to the person who spoke very broken English. Had to go through two reps then a supervisor and was treated pretty poorly the more I moved down the line. Was told there was nothing they could do for me. I had explained that I had been helped with the same issue in the past how would I have known it would be any different this time. They just told me tough luck in so many words. I could t believe how I was treated and the little value they placed on me as a 20+ year loyal customer. Left a bad taste in my mouth. I will be returning the product I purchased to get the Kohl’s cash and I will never go in the store again.